In an interview with Telegrafi, the General Director of Wolt Kosovo & Albania, Lisandri Dragoj, spoke at length about the launch of the American-Finnish technology company Wolt in Kosovo, and the experience of operating in Albania.
According to him, the entry into Kosovo in January 2025 remains one of Wolt’s most successful launches globally and the main mission is to improve the lives of citizens and connect consumers with businesses and partners.
“Wolt Kosovo & Albania: How we are changing everyday life and strengthening local economies” – Interview with Wolt’s General Manager for these two countries, Lisandri Dragoj
Telegrafi: Congratulations on your new assignment. What does it mean to you personally and professionally to lead Wolt’s operations in Kosovo and Albania?
Lisandri Dragoj: On a personal level, this is an incredibly fulfilling moment. I am very proud to be able to contribute to our countries, where I feel an integral part and to which I have a deep connection, by improving the lives of citizens and shaping the way they experience convenience and technology every day. It is also the first time that my family has managed to summarize my entire work in one sentence.”Lisandri makes sure that food and online purchases from now on arrive quickly and reliably.. “
Professionally, this is a huge responsibility and an incredibly exciting challenge. Leading Wolt’s operations in both markets is about more than just expanding the business—it’s about building strong and empowered local teams, cultivating trusted partnerships, and delivering a service that truly improves people’s lives. For me, success is not measured by numbers alone; it’s about leadership that has a clear purpose, cultivates closeness to our communities, and creates a lasting, valuable impact.
Telegrafi: Can you tell us a little about your personal and professional experience before joining Wolt? How do you think this experience will help you in your new position?
Lisandr Dragoj: Before I joined them Volt, I spent several years in the telecommunications industry. This experience shaped my ability to work in dynamic markets, build and implement strong commercial strategies, lead high-performance teams, and stay focused on real customer needs. These skills translate directly into my role at Volt, especially when it comes to expanding operations as efficiently as possible, optimizing performance, and providing an excellent experience for users of our services.
Telegrafi: Wolt entered Kosovo in January 2025, and Albania last year. From Wolt’s perspective, what have been the main achievements and lessons learned from the company’s early days in both countries?
Lisandr Dragoj: Volt entered Kosovo in January 2025, following a successful launch in Albania the previous year. The decision to enter these markets was motivated by our mission to bring an advanced and innovative distribution experience to two markets with a rich culinary landscape and high growth potential. In Kosovo in particular, we introduced a completely new concept to the local market, focusing first on building a dedicated team and creating strong relationships with consumers and business partners.
The feedback has been extremely encouraging. We are experiencing great enthusiasm for digital convenience in both countries, with customers embracing the platform. Volt as a fast, reliable, and user-friendly way to order from their favorite businesses. At the same time, partners have embraced our model, which allows them to focus on what they do best—cooking and selling—while we manage logistics, customer acquisition, and delivery in real time.
Kosovo’s vibrant culinary scene, growing digital infrastructure, and business-friendly environment have created the ideal foundation for a successful launch. Volt, the goal is to empower local communities and simplify everyday life by connecting people to the products they want, quickly, seamlessly and reliably. Kosovo and Albania provide an ideal environment for us to expand, be creative and continue to make a significant difference in the lives of the people we serve.
Telegrafi: How do you see Wolt’s growth potential in Kosovo?
Lisandr Dragoj: We are very pleased with the progress we have made and the warm reception from customers and local businesses. Since our launch, we have seen significant engagement, growing partnerships, and very positive feedback from customers. Volt entered the Kosovar market with a clear mission: to bring joy, simplicity and profit opportunities to Kosovar society.
In Kosovo, we launched both food delivery and retail services at the same time, something that doesn’t always happen in other markets during the first phase of Wolt’s launch. I’m proud to share that Kosovo has been one of the most successful launches in the world for Volt, which proves not only our work but also the preparation and enthusiasm of the local community.
We currently operate in Prishtina, but we plan to expand soon to other major cities in the country. By the end of the year, it is expected that over 500 local businesses will be active on the platform and more than 250 distribution partners will have the opportunity to generate income through flexible work with Wolt.
With the intuitive app of Volt, a consistent ordering experience and our customer focus, we believe there is tremendous potential for growth in Kosovo and further strengthening our support for the local economy.
Telegrafi: Wolt presents itself as a technology company and not just a delivery platform. How would you explain this to local partners and customers in the region?
Lisandr Dragoj: Volt is above all a technology company, not just a distribution service. What sets us apart is the powerful digital infrastructure behind our platform, which connects customers, businesses and distributors in a seamless, efficient and scalable way. We continuously invest in the development and optimization of our technology infrastructure, ensuring that distributor and merchant applications, customer platforms and payment security systems work together seamlessly.
This technology-driven approach benefits everyone: customers receive quality service, merchants expand their business effortlessly, and distributors benefit from the flexibility and efficiency of our system. By leveraging technology, we not only deliver food and goods, but also create a more user-friendly online shopping experience for modern urban life.
Telegrafi: What role can Wolt play in supporting local economies, especially small and medium-sized businesses in Kosovo and Albania?
Lisandr Dragoj: Volt is deeply committed to supporting local economies and making cities better places to live. Small and medium-sized businesses are the backbone of the food and retail industry in both Kosovo and Albania. By joining our platform, they gain greater visibility, increased sales opportunities, and logistical support that helps them grow efficiently.
Our platform partners with a diverse range of restaurants and stores, allowing businesses to reach a broader customer base and meet diverse consumer needs. We have received overwhelmingly positive feedback from our partners, with most reporting improvements in efficiency, customer growth, and overall growth since working with us. Wolt.
As we grow, we remain focused on creating long-term and sustainable value for our partners, helping them thrive in an increasingly digital and competitive marketplace.
Telegraph: How do you plan to further localize Wolt’s services and team to better respond to the needs and preferences of customers in both countries?
Lisandr Dragoj: Localization is at the core of our strategy. We are building a team that understands the unique preferences and culture of each market. In Kosovo, for example, we have seen a strong appreciation for traditional cuisine, along with a growing interest in international offerings.
Our partnerships reflect this diversity, and we continually adapt our marketing strategies, customer support, and merchant onboarding to meet local expectations. Additionally, we work closely with local teams and stakeholders to ensure our services are relevant and responsive to community needs.
By staying close to our users and partners, we ensure that Volt to feel like a naturally integrated part of everyday life.
Telegrafi: Kosovo has an increasingly tech-savvy young population. Do you see opportunities for Wolt to support innovation, job creation, or digital inclusion here?
Lisandr Dragoj: Absolutely. Kosovo is one of the most promising countries in the region for youth-led innovation and digital engagement. With a young, educated, and English-speaking population, as well as a vibrant startup ecosystem, Kosovo is an ideal environment for a company like Volt to thrive and contribute.
We see opportunities not only for job creation, through partnerships with distributors and local employment, but also for supporting entrepreneurship and digital inclusion. By working with local developers, businesses and creative professionals, we aim to foster innovation and contribute to a more connected and empowered digital society.
Telegrafi: Given that Wolt is part of the DoorDash group, how does your direction in Kosovo and Albania align with broader regional and global strategies?
Lisandr Dragoj: The expansion of Volt in Albania and then Kosovo reflects not only the company’s ambition to grow, but also the potential and welcoming space of these markets. Both countries are dynamic, rapidly developing and culturally connected to the global technology ecosystem.
As part of the DoorDash group, we benefit from global best practices, advanced technologies, and international expertise, while maintaining strong local leadership and autonomy.
Our focus remains on supporting local economies, empowering small businesses, and making cities better places to live through smarter and more efficient delivery solutions.