ACC’s targets and operational changes
ACC’s adoption of AI comes as the organisation seeks to reduce the number of long-term claimants, which has reached a record high of around 25,000 people receiving compensation for more than a year. Under ministerial direction, ACC has set ambitious targets: in the year ending June 2025, 8,000 long-term claimants were removed from the scheme after being assessed as “work ready.” The goal for the following year is to increase this figure to 11,675, with the intention of having more claimants exit than enter the long-term pool by 2028.