I left Vodafone for Gomo because if I’m going to get fuck all support I might as well be paying fuck all for the service.
Impressive_Light_229 on
Hi Mohamed here. Could you kindly place another order?
RealDealMrSeal on
You will surely get the karkland
NocturneFogg on
I’d assume he’s likely to be working for some outsourced contact centre somewhere, has no access to the information, is badly paid and doesn’t care tbh. The reality of those companies’ customer contact centres is they’re usually not very attractive places to work – they are often left dealing with questions they have no answers to – as the systems don’t give them access to the information they’d need to respond.
bujdi22 on
This happened to us as well.
They told us to go to the shop to buy it.
Edit: we did not buy anything from them. And also never will probably
LucyVialli on
> Maybe replace them all with AI.
Looks like they have.
tdabith on
That is AI
maksym_kammerer on
Mohamed doesn’t give a shit about your order.
thecrazyspecialone on
Wow that may be the most helpful I’ve ever seen someone be 😂
M3wr4th on
MohamedGPT
Oursurveysays96 on
Hahahahahahahahahaha really impressive levels of not caring
malkazoid-1 on
Make it merit based: replace the waste of space ones like this one, with AI. Keep human jobs for people who can actually bring something vaguely resembling customer support to the table.
Or in the case of Vodafone, maybe just replace the entire customer support portal with a static page that says “Sorry, fock off (just being honest)”.
thelordmallard on
Tell them to fo the needful.
thesraid on
If you have gmail you can add +something to the email and it will still come to your inbox.
So for example [wpisdu+feckMohamed@gmail.com](mailto:wpisdu+feckMohamed@gmail.com)
I had Vodafone for years for broadband and they were great. I’m in IT and I’d sometimes ring for stuff. I would usually get an Irish call centre and they were very knowledgeable. I once learnt a lot from an Irish girl about why lowering the bandwidth on DSL makes it more dependable.
A few years later I’d issues with my static IP. They’d moved all the call centres offshore where the techs hadn’t a clue. I had to explain what an IP address was to a level 3 tech support person. At least they said he was level 3.
I left for Digiweb who are brilliant. Zero issues. They all use Siro now anyway so it’s all the same quality of internet. But Digiweb can help if you’ve issues.
NiceManWhoIsFriendly on
You will surely get the Karkand.
RevTurk on
The AI is just a que to make people quit before they get to Mohamed. It saves Mohamed the work of hanging up himself.
Companies need to be forced to give proper customer support. This is them avoiding their obligations by offering the worst possible version of customer support. We have an issue at work with Vodafone where they set up a new line at double the rate of our old one, didn’t tell us about it, didn’t cancel the old one and we are now bouncing around their customer support trying to get it delt with.
First they outsourced to cheaper countries. It wouldn’t surprise me if they are constantly slashing those cost too, they are probably using one of those call centres that moonlights as a scamming agency too, because they would be cheaper.
scutter_vortex on
More useless AI shite. Also, the system is designed to be frustrating so more people give up. It saves them money.
stalwartvic on
Developers be like Jaysus, every name for the AI is taken… ah sure feck it we’ll call it Mohammad.
wascallywabbit666 on
Mohammed
A-Hind-D on
BatesMSc on
I actually love the passive aggressiveness of the way he says “kindly”.
Ok-Iron8789 on
Vodafone are professional gaslighters
wascallywabbit666 on
I was paying €30 a month for my mobile phone, so I decided to switch to one of the €15 a month deals. The first was with Virgin Media, the second with Sky. On the first occasion they weren’t able to port my old number because I was already a Virhin customer, on the second there was a problem with an online form – it asked for an Eircode but didn’t recognise the format, so I couldn’t complete it.
On both occasions I called customer service and was put through to Indian call centres who robotically repeated scripted replies (they weren’t AI) but failed to solve the issue. I had to cancel each time.
I’m now onto my third company, and hoping it’ll work.
It’s got me thinking that there’s just a general crisis with customer service in general. The company wants a fully automated service, and anything complex involving direct contact with customers probably costs the company more than they earn from €15 a month.
DexterousChunk on
AI would at least try and be more helpful. On the chat ask to be escalated to a manager
mologav on
Last time I contacted them by chat I got a spam call immediately after
john_od___ on
This happened to me too & then they said I needed to go into a shop and to place the order. I asked why and they said some information was missing from what I filled out online. I asked what information and they said they couldn’t tell me. Then I went online with 3 and switched to them
Inevitable_Sound_970 on
I work for Vodafone myself in the stores,
Best bet is pop into your local when you can. Customer care would just send you in anyway if you got a half decent agent in the chat!
TheBatmanIRL on
Hey, might be a good sign to go elsewhere with your business.
Lok0motiv on
i experienced the same. No empathy whatsoever and no ‘customer support’ was given, worse is I asked for a manager and it was the same!
magharees on
+1 for 48
Cant-Survive-a-Sesh on
I really hate the word kindly
keving691 on
I work for Three. If you want a phone i can actually give you some service
Logical-Brilliant610 on
Mohammed, on this occasion, did not do the needful
gbish on
I’ve been staying with Vodafone on BB as every year I ring up and get a discount which keeps it less than others.
But ringing them up and talking to them is insane. I could swear the moon landing had clearer radio signal than the Vodafone support centre.
mohirl on
Kindly post another thread
Rennie_Burn on
Please do the needful because i cant be arsed myself today.
41 Comments
Mohamed was done putting up with your negativity
I have the Mo feels today!
Have you tried ordering it again?
Well did you place another order?
Salah’s really struggling at the moment.
I left Vodafone for Gomo because if I’m going to get fuck all support I might as well be paying fuck all for the service.
Hi Mohamed here. Could you kindly place another order?
You will surely get the karkland
I’d assume he’s likely to be working for some outsourced contact centre somewhere, has no access to the information, is badly paid and doesn’t care tbh. The reality of those companies’ customer contact centres is they’re usually not very attractive places to work – they are often left dealing with questions they have no answers to – as the systems don’t give them access to the information they’d need to respond.
This happened to us as well.
They told us to go to the shop to buy it.
Edit: we did not buy anything from them. And also never will probably
> Maybe replace them all with AI.
Looks like they have.
That is AI
Mohamed doesn’t give a shit about your order.
Wow that may be the most helpful I’ve ever seen someone be 😂
MohamedGPT
Hahahahahahahahahaha really impressive levels of not caring
Make it merit based: replace the waste of space ones like this one, with AI. Keep human jobs for people who can actually bring something vaguely resembling customer support to the table.
Or in the case of Vodafone, maybe just replace the entire customer support portal with a static page that says “Sorry, fock off (just being honest)”.
Tell them to fo the needful.
If you have gmail you can add +something to the email and it will still come to your inbox.
So for example [wpisdu+feckMohamed@gmail.com](mailto:wpisdu+feckMohamed@gmail.com)
I had Vodafone for years for broadband and they were great. I’m in IT and I’d sometimes ring for stuff. I would usually get an Irish call centre and they were very knowledgeable. I once learnt a lot from an Irish girl about why lowering the bandwidth on DSL makes it more dependable.
A few years later I’d issues with my static IP. They’d moved all the call centres offshore where the techs hadn’t a clue. I had to explain what an IP address was to a level 3 tech support person. At least they said he was level 3.
I left for Digiweb who are brilliant. Zero issues. They all use Siro now anyway so it’s all the same quality of internet. But Digiweb can help if you’ve issues.
You will surely get the Karkand.
The AI is just a que to make people quit before they get to Mohamed. It saves Mohamed the work of hanging up himself.
Companies need to be forced to give proper customer support. This is them avoiding their obligations by offering the worst possible version of customer support. We have an issue at work with Vodafone where they set up a new line at double the rate of our old one, didn’t tell us about it, didn’t cancel the old one and we are now bouncing around their customer support trying to get it delt with.
First they outsourced to cheaper countries. It wouldn’t surprise me if they are constantly slashing those cost too, they are probably using one of those call centres that moonlights as a scamming agency too, because they would be cheaper.
More useless AI shite. Also, the system is designed to be frustrating so more people give up. It saves them money.
Developers be like Jaysus, every name for the AI is taken… ah sure feck it we’ll call it Mohammad.
Mohammed
I actually love the passive aggressiveness of the way he says “kindly”.
Vodafone are professional gaslighters
I was paying €30 a month for my mobile phone, so I decided to switch to one of the €15 a month deals. The first was with Virgin Media, the second with Sky. On the first occasion they weren’t able to port my old number because I was already a Virhin customer, on the second there was a problem with an online form – it asked for an Eircode but didn’t recognise the format, so I couldn’t complete it.
On both occasions I called customer service and was put through to Indian call centres who robotically repeated scripted replies (they weren’t AI) but failed to solve the issue. I had to cancel each time.
I’m now onto my third company, and hoping it’ll work.
It’s got me thinking that there’s just a general crisis with customer service in general. The company wants a fully automated service, and anything complex involving direct contact with customers probably costs the company more than they earn from €15 a month.
AI would at least try and be more helpful. On the chat ask to be escalated to a manager
Last time I contacted them by chat I got a spam call immediately after
This happened to me too & then they said I needed to go into a shop and to place the order. I asked why and they said some information was missing from what I filled out online. I asked what information and they said they couldn’t tell me. Then I went online with 3 and switched to them
I work for Vodafone myself in the stores,
Best bet is pop into your local when you can. Customer care would just send you in anyway if you got a half decent agent in the chat!
Hey, might be a good sign to go elsewhere with your business.
i experienced the same. No empathy whatsoever and no ‘customer support’ was given, worse is I asked for a manager and it was the same!
+1 for 48
I really hate the word kindly
I work for Three. If you want a phone i can actually give you some service
Mohammed, on this occasion, did not do the needful
I’ve been staying with Vodafone on BB as every year I ring up and get a discount which keeps it less than others.
But ringing them up and talking to them is insane. I could swear the moon landing had clearer radio signal than the Vodafone support centre.
Kindly post another thread
Please do the needful because i cant be arsed myself today.