Why does the seller first have to contact the buyer twice before being allowed to request a cancellation? It seems to me that the seller is burdened with significantly more obligations. The seller must first post an objective listing, pay the 12% fees on time despite the buyer’s non-payment, and invest time in preparing the shipment. The buyer, on the other hand, only has to place the purchase.
That the seller must then also take the initiative to contact the buyer strikes me as unfair. After all, it is the buyer’s responsibility to pay the purchase price. On eBay, by contrast, the seller can cancel the transaction after three days of non-payment without having to wait an entire week or remind the buyer to pay.
So far, I cannot understand why so many people in Switzerland choose to use Ricardo instead of eBay.
https://i.redd.it/cl1jlu3yt57g1.jpeg
Posted by opijkkk
9 Comments
Its you trying to make business lol. Definitely not the type person that will ever start his own business in his life.
Making business is always all your burdens and not the guys burden you are trying to make money of.
Your first contact is already automaticly done by you with the Ricardo ‘you bought xyz, here is the payment information mail’ that gets send inmediatly after purchase.
This basicly asks you to send two reminders, one via email and one via sms.
Yes it is a hassle, but it is you who wants to be paid.
Ricardo just sucks as seller. The fee is close to robbery, their customer service is non existent AI slop and they don’t provide any real value for the buyer side as well. Thez constantly find new ways to extort more money for less. But ricardo unfortunately has the biggest reach in regards of customer base.
Ricardo’s process is not just a policy choice; it is designed to strictly follow the Swiss Code of Obligations (CO). Unlike eBay, which operates more like a loose marketplace, Ricardo treats every sale as a fully binding contract (Kaufvertrag) from the moment the auction ends.
This means that if the buyer does not pay, the contract does not simply vanish; the buyer is technically “in default” (en demeure / in Verzug). If the seller remains silent, the law assumes they are still willing to wait for payment. This is why the burden is on the seller to act: you must formally notify the buyer to trigger the next legal step. Under Art. 107 CO, you are legally required to grant an appropriate grace period (usually 7 to 14 days) before you have the right to cancel the contract.
I don’t see what the issue is?
Just send two emails, contact Ricardo after 2 weeks (I think), and get your fees back. It would take less time than writing this post.
If you don’t like it, then use eBay.
Ricardo sees themselves as a broker and after the end of an auction, the terms are binding and they enforce them. Sure, it sucks for the seller, but the buyer gets guarantees they would not get on ebay.
It’s a skewed relationship where ricardo gets the money no matter what, unless you cancel the sale 😉
do you see where I am going?
they also pushed you to activate money guard and for a while people could not reactivate their listings without accepting that trash
I do wonder how much further (lower) Ricardo can go with their enshittification of service and higher fees with now several alternatives slowly getting bigger. My understanding is that vinted is planning as well to enter the Swiss market.
I hate Ricardo in the meantime, all mess started when they got acquired …