“Right now, banks generally devote the majority of their resources to a small number of customers,” says Jason Cao, chief executive officer of Huawei Digital Finance. “However, with AI, banks are able to focus on a wider segment of customers, making long-tail customers also feel like VIPs.”
As part of Huawei’s “Digital + AI Flywheel” model, the company equips banks with autonomous agents that can serve as dedicated wealth managers to help customers make financial decisions or tailor product selections. This represents an expansion in access to premium private banking services for previously underserved customer segments.
Mr Cao also notes that AI can automate and digitalise operations, amplifying the banking workforce’s capabilities: “Where one person was once responsible for 500 people, with AI agents, today that number can rise to 5,000 or even more,” he says.