Jesus christ… AI or a volunteer that shouldn’t be allowed to do this
Radiant_Shame1860 on
What the fuck ! That is horrendous!!!!
Fat_Shaggy on
Christ almighty.
Edit: Also, I hope your friend is okay, and please keep looking out for them as best you can. People deserve better support than this dystopian abomination. ❤️
EoinD7 on
Wouldn’t a view of the full conversation be needed to form an opinion and let’s be honest that’s not for this forum!
jcasey_25 on
That should absolutely be reported
hitsujiTMO on
It’s supposed to be a volunteer. Report this immediately.
TomRuse1997 on
Gives off the vibe of a human checking out of the conversation but hard to know from just replies. Would hope and assume this has been reported
Spartak_Gavvygavgav on
Need to see the rest of the conversation before forming a critical opinion
Aggressive_Dog on
It’s actually not AI, but the volunteers who man the text service are so married to whatever script SpunOut plonks in front of them that it might as well be. There seems to be a company mandate that you’re not allowed to reveal that you have a human soul.
CthulhusSoreTentacle on
Jesus. That’s fucking grim. Hope you report this. This kind of negligence will cost lives.
short_snow on
Looks bad, but we are seriously lacking context here. Everybody just throwing a hissy fit without more detail, just OP’s title, which may not reflect what actually went on in that conversation
SilentSiege on
Is this utter shithousery being funded by the Taxpayer??.?
That’s criminally reckless.
Weren’t Spunout the pack of fucking Muppets that produced the tips for moving back in with Mammy and Daddy video last week?
Jealous-Shop-8866 on
Jesus christ youve got to be fucking kidding.
Maximum-Ad705 on
Oh god, this is horrendous. No it is not AI, I used to volunteer for them. There are stock phrases and scripts to use, this person probably clicked the wrong thing. You are also encouraged to have multiple chats going, and ‘planning’ is a big part of the conversation so perhaps they skimmed the message and saw plan as a positive safety plan. This is a very bad mistake though.
I can’t say I’m surprised tbh, I texted the HSE service a few years ago, as I could barely lift my phone, nevermind talk to a person. I got a response that was just basically ‘eat well, sleep well, go to therapy, cut out alcohol and all will be well’. I said I tried all that, and they just cut the conversation just like your friend’s. Not too many points in my life have been lower than that. This country is abysmal for mental health services. I also have a friend who literally attempted suicide, and got brought to a psychiatric hospital, within a few days, he ‘promised’ to take his meds and turn up for a weekly checkin, as if that’s any good, and he was let go. I mean, he knew they didn’t care, so said what they needed to hear to get out.
You should absolutely report this, to anybody who’ll listen. Unfortunately there is no regulator for this kind of thing, which is abhorrent in itself, but complain to every body that you think could do something.
MegShannon96 on
This is horrific!!!
psychhen on
It’s volunteers, but they’re given a fairly strict structure/script to stick to that honestly just isn’t helpful for people who are in need to serious help
ronang1 on
I used to volunteer for 50808, all of the chats are monitored by supervisors who are paid and all have relevant degrees, at all times, so it’s crazy this slipped through the cracks.
The only think i can think is that the volunteer had multiple chats at a time ( you could have as many as three at a time iirc) and sent a chat meant for another texted to your friend. What ever happened, the ball was dropped
Masamune_ff7 on
Wasn’t something similar already in the courts in the UK?
If the response is unsatisfactory then go elsewhere.
But definitely tell them directly
Androgynope on
Used to volunteer with this service can confirm it’s a real person, and they absolutely need to be removed from the platform. So sorry your friend had to experience this, I’m glad he has someone like you in his life.
27 Comments
Jesus christ… AI or a volunteer that shouldn’t be allowed to do this
What the fuck ! That is horrendous!!!!
Christ almighty.
Edit: Also, I hope your friend is okay, and please keep looking out for them as best you can. People deserve better support than this dystopian abomination. ❤️
Wouldn’t a view of the full conversation be needed to form an opinion and let’s be honest that’s not for this forum!
That should absolutely be reported
It’s supposed to be a volunteer. Report this immediately.
Gives off the vibe of a human checking out of the conversation but hard to know from just replies. Would hope and assume this has been reported
Need to see the rest of the conversation before forming a critical opinion
It’s actually not AI, but the volunteers who man the text service are so married to whatever script SpunOut plonks in front of them that it might as well be. There seems to be a company mandate that you’re not allowed to reveal that you have a human soul.
Jesus. That’s fucking grim. Hope you report this. This kind of negligence will cost lives.
Looks bad, but we are seriously lacking context here. Everybody just throwing a hissy fit without more detail, just OP’s title, which may not reflect what actually went on in that conversation
Is this utter shithousery being funded by the Taxpayer??.?
That’s criminally reckless.
Weren’t Spunout the pack of fucking Muppets that produced the tips for moving back in with Mammy and Daddy video last week?
Jesus christ youve got to be fucking kidding.
Oh god, this is horrendous. No it is not AI, I used to volunteer for them. There are stock phrases and scripts to use, this person probably clicked the wrong thing. You are also encouraged to have multiple chats going, and ‘planning’ is a big part of the conversation so perhaps they skimmed the message and saw plan as a positive safety plan. This is a very bad mistake though.
What the fucking fuck
Similar carry on here
https://www.reddit.com/r/ireland/comments/196xtdy/anyone_else_have_a_negative_experience_with_text/
For more context on the January part
https://preview.redd.it/izbhv4bdjf7g1.jpeg?width=1080&format=pjpg&auto=webp&s=fa9e011146a4233156706c9c6c4608caafdf0197
Dios mio…
Absolutely ridiculous
I can’t say I’m surprised tbh, I texted the HSE service a few years ago, as I could barely lift my phone, nevermind talk to a person. I got a response that was just basically ‘eat well, sleep well, go to therapy, cut out alcohol and all will be well’. I said I tried all that, and they just cut the conversation just like your friend’s. Not too many points in my life have been lower than that. This country is abysmal for mental health services. I also have a friend who literally attempted suicide, and got brought to a psychiatric hospital, within a few days, he ‘promised’ to take his meds and turn up for a weekly checkin, as if that’s any good, and he was let go. I mean, he knew they didn’t care, so said what they needed to hear to get out.
You should absolutely report this, to anybody who’ll listen. Unfortunately there is no regulator for this kind of thing, which is abhorrent in itself, but complain to every body that you think could do something.
This is horrific!!!
It’s volunteers, but they’re given a fairly strict structure/script to stick to that honestly just isn’t helpful for people who are in need to serious help
I used to volunteer for 50808, all of the chats are monitored by supervisors who are paid and all have relevant degrees, at all times, so it’s crazy this slipped through the cracks.
The only think i can think is that the volunteer had multiple chats at a time ( you could have as many as three at a time iirc) and sent a chat meant for another texted to your friend. What ever happened, the ball was dropped
Wasn’t something similar already in the courts in the UK?
Just contact them directly straight away.
https://spunout.ie/transparency-reports/
If the response is unsatisfactory then go elsewhere.
But definitely tell them directly
Used to volunteer with this service can confirm it’s a real person, and they absolutely need to be removed from the platform. So sorry your friend had to experience this, I’m glad he has someone like you in his life.
https://www.theguardian.com/technology/2025/nov/26/chatgpt-openai-blame-technology-misuse-california-boy-suicide
chatgpt the “suicide coach”