After laying off 4,000 employees and automating with AI agents, Salesforce executives admit: We were more confident about AI a year ago
https://timesofindia.indiatimes.com/technology/tech-news/after-laying-off-4000-employees-and-automating-with-ai-agents-salesforce-executives-admit-we-were-more-confident-about-/amp_articleshow/126121875.cms
27 Comments
It looks like OP posted an AMP link. These should load faster, but AMP is controversial because of [concerns over privacy and the Open Web](https://www.reddit.com/r/AmputatorBot/comments/ehrq3z/why_did_i_build_amputatorbot).
Maybe check out **the canonical page** instead: **[https://timesofindia.indiatimes.com/technology/tech-news/after-laying-off-4000-employees-and-automating-with-ai-agents-salesforce-executives-admit-we-were-more-confident-about-/articleshow/126121875.cms](https://timesofindia.indiatimes.com/technology/tech-news/after-laying-off-4000-employees-and-automating-with-ai-agents-salesforce-executives-admit-we-were-more-confident-about-/articleshow/126121875.cms)**
*****
^(I’m a bot | )[^(Why & About)](https://www.reddit.com/r/AmputatorBot/comments/ehrq3z/why_did_i_build_amputatorbot)^( | )[^(Summon: u/AmputatorBot)](https://www.reddit.com/r/AmputatorBot/comments/cchly3/you_can_now_summon_amputatorbot/)
Ignorance more frequently begets confidence than does knowledge. – Charles Darwin
I bet you the people they lost with RTO and these layoffs could have told them that and saved them billions from lost institutional knowledge.
I don’t know why we listen to Benioff like he’s on the same level as Apple or Google.
Salesforce has been stagnating for years, so they acquire companies to buy growth.
That is what they think of you. These people who have never really been the frontlines
You should hire the people who sold you on AI. Clearly they know how to market to pigeons
**One day:** No, no, you see, executive salaries aren’t high because they work 100,000 times harder than the average employee. It’s because they have to make very important decisions.
**The next day:** yeah I fired 4,000 of you slobs on a kind of whoopsie daisy. Got caught up in the hype, ya know. My b.
Anyone that spent more than 5 hours using an LLM to do daily tasks quickly realizes it’s shortcomings. Companies are driven by CEOs who often don’t even know how to use their email, much less will spend any significant amount of time working with these technologies they think will replace their workforce. They only hear how good it is from their connections. All of whom are also in a positivity bubble about this exciting new technology of which few of them have actually personally used in any significant amount for a real daily task.
Salesforce is like the last product that needs AI building it. Their scope is way too big. I’m sure that code was nasty with humans making it. I can’t imagine AI working on that with a billion edge cases to support a company trying to be everything.
AI removing one property that it thinks isn’t used but was needed to support organic gay goat milk suppliers returns reconciliation or something.
> Home security company Vivint, which uses Agentforce to handle customer support for 2.5 million customers, experienced these reliability problems firsthand. Despite providing clear instructions to send satisfaction surveys after each customer interaction, The Information reported that Agentforce sometimes failed to send surveys for unexplained reasons. Vivint worked with Salesforce to implement “deterministic triggers” to ensure consistent survey delivery.
A simple trigger could handle sending a customer survey after interactions.
And they decided to overcompicate the process by letting an LLM handle it because “durr, AI better”. And of course the LLM forgot to send out the surveys.
They all really dove in headfirst huh? Remember when leadership would tell us all to make data driven decisions?
It’s just so perplexing that they seem so clueless about this shit.
These companies are layoff machines. Any excuse will do.
Step 1: fire Americans due to AI
Step 2: “realize” AI cannot replace human labor
Step 3: Outsource the jobs that used to be at home
Founder is an asshole.
The real issue is cost cutting. They could offer amazing experiences if they were using something like Opus 4.5 every single call.
But more likely they sell the hype around opus and actually give Gemini 2 flash to make sure the profits are big. And then people are surprised agents suck or code is riddled with bugs
AI is a product as much as “motor-vehicle” is a product. All of these companies are trying to sell a beat up Nissan dressed up as a Lexus
Aren’t they the ones with those McConaughey commercials that are ambiguous as fuck and just act like AI is magic?
The sheer incompetence of these executives should make one laugh, if not for the 4,000 people that got fired because his complete lack of clue.
My company (large financial services) is moving away from SF completely. Too expensive, too much bloat, the upgrade cycles are wonky. No thanks.
Benioff might be one of the dumbest tech CEOs, hes certainly top 3 stupidest
They have to justify these wasteful AI investments somehow, and laying people off is just the easiest way
Watching my employer try and integrate AI with a bunch of incorrect source shit has been interesting.
It can’t think because it’s not truly intelligent. It only collates.
No problem, we offer you to work more for half of the salary 🤝🏻
And where was that confidence based, exactly? HMMMMMM???
Fuck You Salesforce
These companies are fucking idiots. It’s like executives were sold unrealistic expectations and got so excited because that meant they could cut jobs and pocket more cash. Then it turns out AI isn’t all it’s cracked up to be. Whoops!
This guy is a proper ghoul