LITTLE ROCK (KATV) — Entergy Arkansas is kicking off a series of in-person customer care events across the state starting Monday, January 5.
These events aim to connect customers with tools, resources, and community partners to provide on-site assistance and energy savings options.
Each one will feature representatives from Entergy Arkansas and partner organizations, offering guidance on payment options, energy efficiency programs, and other support services.
Ventrell Thompson, VP of customer service, said, “These events are about meeting people where they are, listening to their needs, and helping them access resources and tools that can help manage their household budgets.”
Attendees can receive help with LIHEAP applications, billing questions, and energy-saving tips.
The events are open to the public with no appointment necessary. Customers interested in applying for assistance should bring a driver’s license or state-issued ID, Social Security card or number, proof of all income, a copy of their most recent electric bill, and a lease agreement if applicable.
The event schedule is as follows:
- Monday, Jan. 5, 8 a.m. – 2 p.m. at Arkansas State Fairgrounds, Little Rock
- Tuesday, Jan. 6, 8 a.m. – 2 p.m. at 828 Visor St., Camden
- Wednesday, Jan. 7, 8 a.m. – 2 p.m. at 100 W. 8th St., El Dorado
- Thursday, Jan. 8, 8 a.m. – 2 p.m. at 100 Meadowbrook Lane, Magnolia
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According to a release, each location will offer LIHEAP application assistance, Entergy Arkansas customer support, and informational tables on bill payment assistance programs, Single Stop information, and Kids to College resources.