Hi, I need help with an insurance-related question. I have my bike insured with GVO for approximately EUR 60 per year. I made the insurance via Check24. This year, GVO decided that the new price would be EUR 160, so I tried to cancel it via Check24. Due to some technical issues, I was not able to do it through the app, but I contacted support, and they replied that the cancellation was done with the effective date of 31.12.2025. For me, that was fine, and I moved on.
Now I have just received an email from GVO saying that they will deduct EUR 160 from my bank account. It seems that Check24 made a mistake and I now have not one, but two insurance policies in parallel, which I believe should not be possible.
I am wondering what I can do in this situation. Can I simply not pay by refusing the direct debit, or what would be the correct approach?
I have written to both Check24 and GVO, but I have not received any answer so far.
https://i.redd.it/01xpcovhwpbg1.jpeg
Posted by Petrinl
1 Comment
No, refusing to pay doesn’t solve the issue, just makes it worse. Contracts don’t disappear just because you refuse payment. You fix the issue by contacting GVO about it.
> I have written to both Check24 and GVO, but I have not received any answer so far.
The holidays just ended. Or will end after today depending on your state.