UPDATE: PCDIGA refuses to refund credit note without signed authorization from original buyer

Good luck, guys.

I come here, through a new account throwaway (I lost access to the other one) just leave one update to a post I made a few months ago about a dispute with PCDIGA, which refused to refund a credit note, requiring a document signed by the original buyer of the item.

After:

• have written in the Electronic Complaints Book;
• have complained on DECO’s Reclamar platform;
• having fallen for DECO PROteste’s misleading “legal support” for 2 months;
• having been so ridiculous as to go to the original buyer’s house without success;
• having gone to the store numerous times to try to resolve the situation without success (they even blocked the manual resolution of the process in the system, through store employees, when I was willing to give in and even reached an agreement with the employees the last two times I went there).

I ended up, on the recommendation of a PCDIGA employee (who knew… I know), moving forward with a process in CIAB – Consumer Arbitration Court from my area.

Summary of the process with CIAB:

• 24/10/2025: I sent the formal complaint against PCDIGA.
• 17/12/2025: A lawyer from the PCDIGA Legal Department responded as follows, maintaining exactly the same narrative that I described in the original post:

“PCDIGA fully complied with the guarantee process with the brand; issued the credit note in accordance with applicable legislation; tried, in good faith, to present alternative solutions;… bla bla bla…”

• The CIAB scheduled an intermediation meeting for the day 06/01/2026at 10 am, which I attended. However, at 10h02PCDIGA informed CIAB by email that it would not attend, requesting… be amazed: my IBAN to refund the amount in dispute. I will not comment on timing do e-mail.

Conclusion

They were accurate more than six months of email exchanges, trips to the store and complaints everywhere so that, ultimately, it would be possible to refund the credit note issued by them to the legitimate owner of the productnot being the original buyer. Who would have thought?…

Thank you everyone for the feedback and support you gave me throughout this process.
In the end, despite all the inconvenience, it was 100% worth it just for the simple fact of seeing them support each other.

I already avoided buying from PCDIGA after the various testimonials I saw, but now you can be sure you won’t see another cent again and I hope more people do the same.

Brief mention: Two of the three users who provided the most “legal support” in a charitable way to PCDIGA are no longer active, from what I saw, but I leave the tag as agreed:

“And I will come back with the answer, as soon as all this is resolved”
u/FatManCycling138, u/Lorkenz e u/Salty_Midnight_4298