Artificial intelligence tools handle millions of patient interactions and thousands of medical images at health systems such as WellSpan and Geisinger.
Dr. John Devine, the vice president for medical affairs at WellSpan Evangelical Community Hospital in Lewisburg, said WellSpan uses Ana, a conversational AI-powered service tailored to interact with patients, aiming to improve health care access, equity and outcomes. WellSpan and its partner, Hippocratic AI, launched Ana in late 2024 to contact patients by telephone, and the service is approaching 2 million interactions.
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