Estimated €500,000 in accidental payments made at ‘tipping terminals’

https://www.independent.ie/business/estimated-500000-in-accidental-payments-made-at-tipping-terminals/a42879510.html

Posted by PoppedCork

22 Comments

  1. GhostsOfTheRobotTree on

    This is mostly just businesses not taking the effort to disable this screen. It’s super easy. So many shops I visit have a frustrated person serving me having to wait for the screen to load while muttering “so sorry” and then tapping no tip before asking for payment.

  2. €500k a year in “accidental” tips because people are tapping through card machines without realising is fairly telling. Tipping here was always meant to be optional not these sneaky little screens appearing for every coffee. Feels like a slow slide towards American-style tipping without anyone actually agreeing to it. If a tip’s expected, be upfront. If people are paying it by mistake, that’s not tipping, it’s sharp practice.

  3. I_make_carrot_noises on

    There is nothing “accidental” about this.  Take your stupid Americanisms and fuck right off.  

  4. I tapped 3 times on one in Lithuania, trying to pay for my beer. They gave me the beer for “free” (which still meant they got a tip, since beer is cheap there).

  5. I wish the EU would do something about this. It’s lazy product teams from American payment platforms forcing their tipping culture on all of us. It’s a nasty little game that causes service pros and customers to be in this bizarre position of ever-potential conflict while business owners laugh their way to the bank.

  6. It’s baffling to me why this isn’t an opt in feature by law. It’s seems to me to be theft if these machines are set to charge a tip by default and you don’t see it until after you tap your phone or card.

  7. Go to Insomnia coffee. They have a separate payment device for tips that looks like the pay point

  8. I went for a meal with my Daughter this weekend. Waited 10 minutes for a table in a restaurant that was 1/4 full. Finally seated, ordered and got served. Food was poor, service nearly non existent. Several times having to get up and go looking for staff if we needed anything.

    Go to pay, lowest option for tip was 20% or nothing. Yeah, guess its nothing. Tipping has been become a joke here.

  9. We probably need an amendment to consumer laws to deal with this specifically. Need to get in front of it and regulate how companies, coffee places and restaurants etc, are permitted to request and receive tips and customer’s rights not to be duped or coerced into tipping

  10. Still better than what they have in the UK with 10 % discretionary service charge on every bill, which is not mandatory but you need to ask the waiters to remove it.

  11. This is just American tipping cancer culture infesting this country thanks to American centred social media. Where employers presume the customers will pay their employees wages.

    I’ve seen it myself where you go to pay in restaurant and they hand you a tip card terminal then turn around or face away while standing in front of you and you are forced to choose levels of tip or NONE and then have to hand it back to them while they look at how much you gave them to your face. Fuck that. I never go back to any restaurant which does this, actively boycott them to teach a lesson.

  12. crying-big-babies on

    It’s not even that, I’ve seen these other machines placed right beside the card machine where I’ve accidentally hovered my phone over it and given a tip

  13. Call me stingy but I almost never never tip this is not America – we shouldn’t need to substitute salary with tips like America does

    Of course the Chinese / chipper delivery driver will always get a 1 or 2 euro they are usually cash in hand jobs

    But ordering a coffee ane asked for a tip you will be told to fuck right off

  14. it’s such a brazen system, buying a takeaway drink off someone who barely looks at you and being presented with a screen requesting a tip, the actual neck