Scrub it blow it and it doesn’t get cold

Sorry for the Rant that follows!

I made a purchase through the well -known platform as I’ve done countless times. 300 euros for gymnastics (rings, bars, massage pistol etc) and a Polar H10 for pulse measurement while doing gymnastics.

You come to pick up after a few days, all the products together! (While they were from different stores each) what a joy! Most kindly the distributor I pay for and go to start unboxing.

I say I’ll open the Polar last one and it’s the most expensive bauble and I want to set it up, I assemble that I need assembles I see them one by one, the bar holds, the rings strong, the massage pistol really really! … It’s time for the pharmacist.

I open the wrapper and the pack of the polar I see a crash display. I say oh, fucking it (I’ve worked in a huge retail chain I know something went wrong at all!). Okay I will get back no problem I will just ask for another. I do the process I get it through a skroutz point. They spend 5 days invite me from the shop where the purchase was made:
-Please;
-Good morning, from ******** I call on the heart monitor.
-Yes yes?
-It wasn’t a package right what you had done, we didn’t send you like that
-Sorry that’s why, you’re right, I didn’t think about packing it with the packaging I supposed to be protected, my shit.
-Also the scratches you say are not on the screen but in the protective membrane.
-I couldn’t know this as there was no indication that it was a sticker or if it was probably left.
-Lord the point is that we only sent us the strap.
-Do you?
-Wasn’t the Sensor inside, did you check out you somewhere?
-Dude not as I received it I came back.
-We cannot, however, be replaced without receiving the product.

*Not so kind continuation of our communication*

In the end kids, somebody with me 105 euros. Be the driver of Skroutz? Be from the store I requested a product change? I don’t know, and I don’t know how to manage it as there is no way of communicating with their platform. I have sent them an email and have left a contact phone in the center because of course they do not lift it up and they tell you we will call you when your turn comes. I have also left in AI Communication. The days have passed again and no communication about my return.

Thanks for your time who you read.

Is it worth moving legally? Going to pop a 500 -year -old to a lawyer and run to the courts? I don’t know honestly I hear opinions.