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    Glitchy AI drive-thrus feel like the Carl's Jr. kiosk from Idiocracy.
    Futurology

    Glitchy AI drive-thrus feel like the Carl’s Jr. kiosk from Idiocracy.

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    11 Comments

    2. werebeingrobbed on

      This article looks at the growing use of AI in fast food drive-thrus and the glitches that are already happening. It raises questions about what the future of customer service looks like if AI systems become the norm, and how much tolerance people will have for mistakes when no human is there to fix them. The discussion could touch on labor, automation, and whether this shift is sustainable in the long run.

      How do we feel about AI in roles like this?

    3. machinist_jack on

      Recently discovered one near me. Managed to mess up my order in a way I didn’t think was possible.

    4. SilverMedal4Life on

      The only way to fix this, in my mind, is to make companies who use these systems financially liable for them.

      That will make them back off.

    5. Eriiiii on

      fun fact… remember when you would let sound hound access you microphone to find what song was playing around you? they used all of that data as training for the ai that now controls most fast food ordering kiosks.

    6. knaugh on

      Bojangles is the same.

      My question is how can they possibly be this bad? This should be an easy task at this point

    7. BILLCLINTONMASK on

      I can’t believe anyone even orders directly at the box anymore. I order through an app any time I get fast food these days. AI is pretty good at understanding a name or number

    9. Grokent on

      I used one at a Carl’s Jr. and it worked great. Understood my order 100% correct on the first try and didn’t interrupt me after every word to ask me what size fries I wanted or what I wanted to drink. It just listened and confirmed my order.

      A++ would use AI drive-thru again.

    10. Mywordispoontang101 on

      I detest the ones I’ve used. Even if it gets the order right, you have to tell it you’re not interested in at least six other things before it will complete the order.