For insurance professionals in New Zealand, the year so far is marked by relentless regulatory overhaul, surging technology adoption and mounting pressure to deliver customer value amid economic uncertainty. At the Resonate ’25 Insurance Innovation Summit in Auckland, Kris Faafoi, CEO of the Insurance Council of New Zealand (ICNZ) and Kirk Hope, CEO of the Financial Services Council (FSC), shared their perspectives on the sector’s most urgent challenges and opportunities.
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