I wanted to have second 5k display for my setup and found exactly same model display as mine but on Galaxus “Used” platform it was 699 CHF, while a month before I bought brand new for 906 CHF.
Description of product:
“Used product
As good as new
Screen was replaced by Digitec and has not been used since (the new LCD panel is still in its original packaging)”
That’s what I received on photos. It’s clear that its not original packaging and it’s nit as good as new”. The bad part that I confirmed in Galaxus e-mail that I received parcel.
I’ve immediately contacted Galaxus, they told me to reach seller and if there will be no answer then they can intervene, so I did. I wrote mail and got answer pretty quickly (within 1h) that I have to bring it to post so they can open case. So in less than 2h after I received parcel it was already returned to post. Few days after I got answer from the post that packaging of such products is insufficient and they don’t accept their guilt. I forwarded answer to seller, and had no answer from him more than 5 days. So I contacted again Galaxus and told them it’s time for them to fix the issue. As a conclusion Galaxus just wrote me that: I’m guilty that platform doesn’t have possibility to confirm receipt of product and compliance of it to description. And:
“I would kindly suggest that you contact your household insurance, as such cases are often covered under their policies. However, as a gesture of goodwill, I can just offer you a discount of CHF 100”
What is your suggestions?
https://www.reddit.com/gallery/1ohqiss
Posted by Ok_Assistance_6254
11 Comments
Did it work or not ? Buying used things with scratch or bumps definitely is okay for me.
I have no suggestion but that is absolutely the sellers fault for the Monitor being damaged in shipping, i speak from my own experience when i sold a Monitor a few years back.
I would demand from Digitec or Post a confirmation that the packaging wasnt sufficient and then confront the seller and demand the Money back, its his loss in the End
Sue the seller. Clearly not packed correctly
That seemss to happen often with „asgoogasnew“ I would not buy any of their items marked with this wording.
I would never buy used products on galaxus, sry that happened to you.
Have you tried to contact Galaxus or the seller? Maybe there is a shipping insurance
Don’t buy expensive used from Galaxus unless you are aware of the risks – I’ve successfully bought some RAM and other smaller value stuff, but would never in a million years rely on their ability to intervene.
Buy used from ebay or amazon.de, Markus.ch is also a very well projected used items platform which I like – Ricardo is disgustingly bad but even that beats Galaxus – basically, avoid Galaxus altogether if you can – they have horrible business practices and their restocking fee for product returns is a joke, never expected to say this,but foletti.ch is actually 10 times better than them for many nuanced reasons.
Thank you. I won’t buy used stuff from Galaxus
Good practice I put in place **EVERYTIME** I receive **ANY** package: Set up my phone, record the entire parcel opening, unboxing and inspection.
It’s not a scam. Why people just put random buzzwords into titles? Maybe be a bit more precise. Help is to enjoy Reddit.
Return it and ask for full refund. False advertising. Or ask for a price reduction in case you still want to keep it.
I am not a lawyer!
But try to sue the seller – ask your Rechtsschutz if you got one – The seller did not package the item properly, therefore Post ist out of the picture. The same goes for Galaxus, who only provides their platform as a service.
You will have to prove that the seller/sender did not do it properly. For delicate things like monitors, it is a common practice to send them in the original packaging (the main reason to keep the box and the styrofoam pieces).