What is happening with “e-Albania”, the SYSTEM is completely out of order! (Citizens and businesses cannot receive the necessary services)

For more than a week, the e-Albania government portal has continued to have problems providing services to citizens and businesses.

These problems continue to appear this Sunday, where difficulties are again encountered both for citizens in accessing the platform, but also for businesses.

In a notice that appears on the official website of e-Albania, the following notice continues to appear:  The General Directorate of Civil Status will carry out a maintenance and improvement operation of its electronic system today. The General Directorate of Civil Status will carry out maintenance and improvement operations of its electronic system. We inform you that during these processes there may be temporary interruptions or slowdowns in obtaining data through interaction with the National Civil Status Registry. We ask for your understanding for any possible difficulties that may be encountered in using online public services.

Five days ago, the Alliance for Freelance Professionals raised the issue as a problem as businesses are unable to receive services or make payments.

While listing the problems encountered, the Alliance seeks further clarification.

“These platforms are today the basic infrastructure for registrations, declarations, applications, payments and fulfillment of legal obligations. Their interruption, even temporarily, creates legal uncertainty, procedural delays, risk of penalties and additional costs for businesses and freelancers, who depend almost entirely on digital services.”

The phenomenon raises questions not only about the technical sustainability of the systems, but also about risk management, back-up capacities, institutional communication, and alternative mechanisms that should be activated in such cases.

In this context, we consider it necessary: ??greater transparency on the causes of interruptions and their duration; strengthening the security, stability and redundancy of digital systems; providing for alternative procedures and automatic extension of legal deadlines in cases of platform malfunction; clear and timely communication with users, to avoid uncertainty and misinterpretations,” their complaint states. 

Not only with businesses, but the portal has also presented difficulties for individuals, such as registering newborn children in the system as well as applications for identification or passport renewals.

This issue becomes a problem this year-end period as the number of emigrants returning home is high and they use their days off to deal with documentation.