Update January 10, 12:00 PM
KLM will operate all scheduled flights this weekend as planned. All passengers whose flights were canceled in recent days have now been successfully rebooked.
Update January 9, 4:00 PM
At this moment, KLM is not cancelling any flights for tomorrow.
Update January 9, 12:00 PM
We continue to do everything we can today to get our passengers to their destinations as quickly as possible. Since the onset of the extreme winter weather, around 300,000 travelers have been unable to continue their journeys as planned. Most passengers have now been rebooked, and yesterday we transported more than 100,000 people. We expect to assist many travelers again today. For example, we are deploying an extra-large aircraft on the route to Stockholm and are continuing to reroute passengers via other airports to keep as many seats as possible available from Schiphol for rebooking affected travelers. However, due to the ongoing weather conditions, the situation remains uncertain. We kindly ask passengers to closely monitor their email and app notifications for updates.
Update January 8, 9.21 PM
Because weather conditions were relatively favorable today, KLM was able to operate almost all flights: with approximately 675 flights, we are transporting over 100,000 passengers to their destinations today.
Tomorrow, Friday 9 January, bad weather is expected in the evening. Therefore, KLM is proactively cancelling 80 flights to and from Schiphol. For the rest of the day, the outlook currently remains positive.
We are doing our utmost to rebook affected passengers onto the next available flights. By cancelling flights in advance, we provide our passengers with timely clarity and help prevent last-minute cancellations.
Update January 8, 1:15 PM
KLM is deploying larger aircraft on several routes to accommodate more passengers. This morning, we flew to Berlin with a Boeing 777, allowing us to carry 200 additional passengers. Larger aircraft (Boeing 787) are also being deployed today on flights to Rome and Copenhagen.
Update January 8, 10:45 AM
This morning there was a brief power outage at Schiphol, in Terminal 2. It has since been resolved. There are long queues, but KLM is doing everything possible to ensure departing passengers leave on time.
Update January 7, 5:45 PM
The weather forecast for Thursday, January 8, is relatively favorable, allowing KLM to operate nearly all scheduled flights. For the following days, it is not yet clear how many flights can be operated; this will be determined tomorrow based on the latest weather conditions. KLM is doing everything possible to get as many stranded passengers at Schiphol to their destinations. To maximize seat availability, KLM has temporarily suspended ticket sales, is deploying larger aircraft, and will operate an additional flight to London tonight at 6:00 PM.
Update January 7, 3.45 PM
 
Hundreds of KLM employees are committed to assisting our passengers at Schiphol Airport. Our call center is also working hard to rebook passengers.
Update January 7, 3.15 PM
KLM is operating an extra flight today at 6 p.m. to take passengers to London Heathrow. This flight is for passengers who are stranded at Schiphol and whose final destination is London Heathrow. Later this evening, the aircraft will return from London with passengers whose final destination is Amsterdam. The flight will be operated with a Boeing 787-10, which can accommodate 318 passengers. The passengers concerned have been informed.
Update January 7, 11.30 AM
The queues are progressively getting more manageable. Because KLM canceled 600 flights yesterday, we were able to provide our passengers with clarity in good time. All travelers whose flights have been canceled and who are not yet at Schiphol are asked not to come to the airport.
A team of KLM employees, including crew members and office staff, is present at Schiphol to assist waiting passengers. Waiting passengers are advised to return home or find a hotel until a new flight has been booked. Measures are being taken at Schiphol for travelers who have nowhere to go or who cannot leave the airport because they do not have a visa for the Netherlands.
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Update January 7, 10:00 AM
The first supply of de-icing fluid has now arrived. We continue to replenish stock to ensure that the flights we operate can depart safely; today, more than 100,000 liters of de-icing fluid are on their way to Schiphol. Until our supplier is able to resume full deliveries, we are providing maximum support in the logistics required to secure our supply.
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Update January 6, 9.00 PM
KLM is now on its way back to the Netherlands with a new supply of de-icing fluid. Communication with our supplier went well today. We will continue to monitor the situation closely in the coming days.
Update January 6, 6:00 PM
Persistent snowfall is expected tomorrow morning, combined with strong winds from the south to southeast.
As a result, KLM has had to cancel 600 flights for Wednesday. By making this decision now, we can provide our passengers with timely clarity and avoid last-minute cancellations that could leave travelers stranded at Schiphol.
Many KLM colleagues, including office staff and crew members, are going the extra mile to assist our passengers at Schiphol.
Update January 6, 4:15 PM
KLM has received reports that passengers are being approached by scammers posing as members of the KLM Customer Support Team. These scammers claim to be processing compensation and direct passengers to external links or applications. In addition, incorrect phone numbers for KLM customer service are circulating online.
We urge passengers to be alert to these phishing attempts. Do not respond to such messages, and do not share any personal or payment information. Always carefully verify the sender, and only contact us through official KLM channels: klm.com or the KLM app.
Update January 6, 2:30 PM
Supply of de-icing fluid at Schiphol under pressure
Since Friday, January 2, KLM has been de-icing aircraft at Schiphol around the clock using de-icing fluid delivered daily.
Due to a combination of extreme weather conditions and delays in supply from the provider, stock levels are running low. The supplier, based in Germany, is currently unable to guarantee timely replenishment. This challenge is currently widespread across Europe. KLM is doing everything possible to secure additional supply, for example, KLM will collect the fluid itself in Germany.
KLM is responsible for de-icing most aircraft at Schiphol. The de-icing team – more than 100 KLM employees – has used approximately 85,000 liters per day over the past few days to clear aircraft.
De-icing is performed with a mixture of heated water and glycol. Every departing aircraft must be completely free of snow and ice before it can safely take off. KLM operates a fleet of 25 de-icing trucks, all of which have been in continuous use since Friday.
Update January 6, 01:15 PM
Due to the winter weather, our operations have been severely disrupted. As a result, we are unable to operate many of our flights. At this time, we are not able to meet the expectations of our passengers, namely taking them to their intended destinations. Normally, when a flight is canceled, passengers are offered an alternative flight within a few hours. However, because the weather conditions have not improved and we can only operate a limited number of flights, some passengers are being offered alternative flights scheduled later in the week. We understand that this raises questions and concerns for our passengers. Our colleagues at the airport and on the phone are doing everything they can to assist everyone, but they are currently overwhelmed with inquiries, which unfortunately means that wait times may be longer than usual. We apologize to all passengers affected by this situation.
Update January 5, 8:30 PM
For tomorrow, Tuesday, January 6, nearly 300 KLM flights to and from Schiphol have been canceled. This number may increase throughout the day. We are doing everything we can to minimize the impact on travelers. Safety remains our top priority – both in the air and on the ground.
Update January 5, 8:30 AM
Today, Monday, January 5, 300 KLM-flights to and from Schiphol have been canceled. This number may still increase.
Update January 4, 12.00 AM
124 flights to and from Schiphol have been canceled for Monday, January 5. We are doing our utmost to rebook passengers onto the next flight with available seats. By canceling flights now, we are providing our passengers with clarity in good time and preventing last-minute cancellations.
Update January 3, 2:30 PM
KLM is forced to cancel 295 flights for January 4. We understand this is inconvenient for our customers. We advise them to keep checking the latest flight information. We are working hard to rebook passengers on the next available flight. We anticipate that these weather conditions will continue and that more cancellations will follow.
Update January 3, 9:30 AM
Schiphol is also experiencing disruptions today due to weather conditions: winter weather and an unfavorable wind direction. This has resulted in reduced runway capacity. Other airports in Europe are also dealing with winter weather. Yesterday, KLM had to cancel 114 flights for today. An additional 73 flights have been canceled today. Delays are also expected. We understand this is inconvenient for our customers. We advise them to keep checking the latest flight information. We are working hard to rebook passengers on the next available flight. We anticipate that these weather conditions will persist through the weekend and that more cancellations will follow.
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