I am extremely disappointed with Salt Mobile.
While traveling abroad, I purchased a Europe data package because I needed internet access for maps, translation, and basic navigation. Despite paying for the package, the mobile data never worked at all. The app showed 0 KB used, which clearly means the service I paid for was never usable.
This problem already happened to me earlier in Düsseldorf, and now again in Scandinavia. I enabled data roaming, reset my network settings, manually selected networks, and contacted customer support multiple times. Their response was simply that they cannot help and that I should call them. However, calling is impossible because my mobile connection is not working.
As a result, I was left abroad without internet access, without maps, and without translation tools, which made it extremely difficult and stressful to move around or communicate. Being in a foreign country without basic connectivity is unacceptable, especially when I paid for a roaming data service.
I paid for a service that Salt Mobile did not deliver, and instead of solving the issue, they told me they could not help. I expect a refund for the unused data package and a proper explanation.
https://www.reddit.com/gallery/1rqozlp
Posted by Cansuyildiran
7 Comments
a quick research would have saved you a few francs
everybody knows this
it’s Salt, what did you expect?
Next time get a travel eSIM with an EU-wide data package, it’s much cheaper too.
Yes, i have never understood why those swiss mobile companies have such prices for internet abroad.
Just to go to eSIMdb com and buy one time esim for ~5 bucks and that’s it.
I recommend Airalo eSIM. Much cheaper and works better
Get out of that Salt contract as fast as you can. It’s the worst company ever, and this is an understatement. They charged me 99 CHF for fiber they never installed. After one year of trying to get my money back, I desisted. Through that incident, I discovered I wasn’t alone. Salt should be illegal.