Amazon Employees Say AI Is Just Increasing Workload. A New Study Confirms Their Suspicions

https://gizmodo.com/amazon-employees-say-ai-is-just-increasing-workload-a-new-study-confirms-their-suspicions-2000732794

35 Comments

  1. Just_the_nicest_guy on

    If you have to check all of the work that someone who reports to you does because they’ll inevitably fuck up a non-insignificant amount of the time and never learned from their mistakes you’d fire that person because checking work *is* work.

    Somehow genai boosters think it’s totally reasonable to say, “well, you always have to check the output but most of the time it works.”

  2. Automatic_Grand_1182 on

    All i know is that every document that comes off my pm is ai-generated slop, and i’m fucking tired of it; nothing makes sense and the amount of information that is simply not there, or is hallucinated, is astonishing.

  3. too_tired202 on

    Im curious about AI in the warehouses? I keep hearing robots are coming but idk when i read stuff like this

  4. One of the big problems I’m encountering with AI tools at work is that it happily generates a shitload of text for something that probably doesn’t require it. People can easily churn out a garbage 6-pager that takes me just as much time to read as a good one. A simple slack response is instead 5 paragraphs of useless flowery language shit out by Claude. For every second it saves me, I spend at least as much time reading/reviewing/questioning the mountain of slop I’m now buried under.

  5. Worse than the so called computer revolution. When companies started computerizing there were people claiming the productivity increase would lead to 35 hour work weeks and companies would still be more profitable than they were. Instead they cut jobs by the thousands and made the people who remained do more. Now that they want us using ai at work it does not mean better work/life balance it means this year’s goal is ten percent more productivity from each of you. Which means twenty percent more job stress. And the oligarchs are now suggesting people put in more hours as well.

  6. ImOldGregg_77 on

    I work in Tech. I spend more time talking about how to use AI and brainstorming all the ways we can use AI to do things we do today but better/faster, than I do actually using AI.

    I mainly use agentic AI to edit my emails to tone them down, organize my thoughts and as a teacher.

    Its also great to summarize some new tech you are trying to wrap your head around.

  7. Haunterblademoi on

    It increases workload and causes more layoffs, so what is the real purpose of AI at Amazon?

  8. get ready for 996 work schedules that pay just enough to get your meal slop from mcdonalds and a bunk bed in shared housing.

  9. Just like when computers, and then the internet, were introduced – they said we’d have more leisure time and instead everything became more urgent and it became hard to disconnect.

  10. coconutpiecrust on

    At the end of the day a person has to choose when to augment their workflow with LLMs. I sometimes look at the output and just do it myself because it would take too long to fix the bullshit output it generated. Sometimes it is, in fact, better to just do it yourself. 

  11. CarneyVore14 on

    Every corporate job is like this. Work hard and get a lot done? Your reward is more work. We’ve been doing minimum 40hrs a week since the Model T. Not a single advancement in any field has made our jobs easier.

  12. But all the tech bros get to say the word AI over and over again! You’re not going to deny them that are you?

  13. EscapeFacebook on

    Of course it is, every extra second you create yourself now has to be filled with some new task.

  14. AI is just the unfunny TPS reports of this Mike Judgeian reality which we all find ourselves in.

  15. Afraid_Lie713 on

    AI was supposed to free up time for creative work. Instead management just filled that “freed up” time with more tasks and now you’re doing your old job plus babysitting AI output. Classic.

  16. Time-Industry-1364 on

    I work in IT and oversee operations for a variety of companies, healthcare, accounting, lawyers, defense, etc.

    Nearly every implementation of AI into business processes that I have seen was a solution looking for a problem, and 95% of the time it caused a measurable decrease in efficiency and increased the time (and money) spent on a task.

    We’re kind of at the point where business leaders are angry because there has been nearly zero return on investment and many are in sunken-cost fallacy territory.

    Not to say that AI doesn’t have uses, but this frivolous, superficial horseshit companies are using AI for, while laying off sometimes irreplaceable talent…. These business leaders are in for a hell of a reckoning sooner than later.

  17. Old_Geologist7591 on

    If tech makes a job twice as easy, the boss is gonna want you to three times the work

  18. Unsurprising. Most AI tooling right now creates work disguised as saving work. You spend 20 minutes prompting, 10 minutes reviewing the output, 15 minutes fixing the hallucinations, and then tell your manager it “saved you an hour.”

    The tools that actually help are the boring ones — autocomplete, search, summarization. Not the ones trying to replace your entire workflow.

  19. JustHanginInThere on

    I watched a coworker try to use AI for an hour or two to mash together 2 Excel spreadsheets and find the similarities/differences. He gave up because it wasn’t working quite right. I could have done it on my own in about a half hour.

  20. Ai is like everybody has a new employee to train, that constantly fucks up and never actually seems to learn anything, and they’re chasing that new employee’s mistakes all day because the new hire is related to the boss and the boss won’t stand for their nephew looking bad.

  21. Round-Pattern-7931 on

    Its not going to save companies money either because once everyone is dependant on AI subscription fees are just going to get higher and higher every year.

    Its a microcosm of the problem of infinite growth in a capitalist system. Its sold on the basis it will make everyone richer and everyone’s life easier but instead makes wealth flow to those who already have it, creates more work rather than saving it, and wrecks the environment in the process.

  22. redditrasberry on

    I think a lot of the early adopters delusionally thought that the time they saved would be given back to them. But no, of course it doesn’t work that way. You are expected to increase output even more than the time the AI saved. And most of the easy work went away because that’s what the AI actually did. So all your work is “hard” now.

  23. atampersandf on

    Sifting through the bullshit will become the next white collar job.

    AI will then be tasked with checking Ai.

    We’ll be Matrix or Terminator long before we got to Wall-E.

    Hell, this tech is currently on a trajectory to halt human advancement they way the Ruling Class talks.

    Cool, I didn’t want to go to Ganymede anyway.

  24. ThursdaysMeeting on

    My partner and I both work for big tech and **at first** AI was awful. I would ask it to do something simple like unit tests. Half the time it would be okay and half the time I would re-do the work myself. And there was so much overhead with how to tune your model and make it aware of the rest of the code base or good coding practices.

    That was at first. The latest AI tools have been amazing right out of the box. I’ve only used it to code but it can handle complex refactors and implementations while I monitor closely. I’m churning out code 2 times faster. The AI wouldn’t be good standalone and it works because I give it detailed prompts but it’s fast, it’s accurate, and it’s taught me a few things about the coding language I use that I didn’t know about. I think AI is still at a place where you need an experienced dev to guide it and review everything it does closely but it’s better than a lot of junior devs.

    My partner writes a lot of technical docs and the people who review his docs keep giving him feedback that his writing is very clear and concise. I’ve experienced it myself in a limited scale where I prompt the tool to do something and it gives me a rundown of what it understands about the task and what it plans to do. And it says it way better than I can.

    I think the state of AI perpetuated by reddit in general is not accurate or it’s several months behind. Unfortunately AI is developing so quickly the several months difference may mean an entirely new landscape.

  25. It did for me. It really doesn’t help beyond basic lookup. Anything more than 1+1 it just shits the bed. (Computer engineer)

  26. Bald_Plonker on

    I figured this was always the case. I mean the only way Amazon makes more more is with a greater output, which was always going to result in a higher workload, especially with all the staff they’ve let go. Besides, it’s Amazon surely no one believes they were going to do right by their employees.

  27. Fun_Employment6042 on

    The funniest part is that none of this is actually about “saving time.” Management just discovered a way to crank out way more emails, docs and reports, so now everyone is stuck proofreading robot word salad on top of their real job. We didn’t get less work, we just got a new firehose of mediocre text to wade through.