Went recently to celebrate a birthday, We come to planet play quite frequently.
We had booked the vr experience and the go karting.
The first issue we faced was in the VR, one of us had their headphones which was not working properly and another had one of their controllers malfunctioning. When we informed the staff they said that the game was still playable and given it was for a birthday we decided to let it go.
For the go karting we were 5 people which we were told we could be a maximum of 6 so we were surprised when two people joined our group making us 7. We had to wait in the track often because the two other people were slow and one of them kept crashing. One of our friends was also new and since the other person crashed they crashed too.
The staff got extremely irritable and yelled at our friend telling them to get out and leave. They hadn’t even done half a lap. They lforced them to leave and refused to give us a refund for that person. This friend is the a very quiet and shy person so they were extremely distraught by the staff’s treatment.
Needless to say, this experience has really soured our experience of planet play. It seems to me that they are not maintaining their equipment and more importantly need to reflect on their training, policies and most importantly their basic etiquette.
https://i.redd.it/lwdnuyf89nqg1.jpeg
Posted by FrostPace
7 Comments
Yep, and you’re not the first experiencing this.
We had an extremely similar experience so not surprised they still act like this, tho last time they didn’t shout loud but they did look very irritated…
If they don’t listen to direct feedback/complaints, Google reviews typically get the best traction in Malta for whatever reason.
Like everything else in this country – it goes to shit rather quickly
Been there go karting myself, it’s an ass experience.
Not only did I feel they externally controlled my speed (to the point where it felt I wasn’t even driving anymore), but the staff feel as if they want you out of there as soon as possible.
Trust me, quite unfortunately what happened to you is the norm in Malta.
L-importanti li ghandhom “GM tal-go karting”. Tan-nejk bhal kull haga li ghandha x’taqsam ma’ Portelli.
Tried it. If I recall correctly, it was over €40 for just 8 minutes. For the price and the time you spend, it is just not worth it. It wasn’t even fun because of the limited speed.
I tried a similar indoor go karting experience in Sicily, it was worlds apart. The speed was mind boggling. I thought the one at Mercury would be the same, but it was a total flop.
I’ve been karting there a few times and cant say i was overly impressed with value for money or the staff either although – as someone who does karting for sport – it was more because I found their lack of knowledge on motorsport basics to be a bit worrying. The experience though is very similar to any indoor karting track experience in my opinion, which is to say that it’s fair to call it karting as much as its fair to call table soccer football.
I dont get what the issue is with having others around though – their online booking system does say theres a maximum of 7 and you need to contact them if you want exclusivity. Having others around is something I experienced in any motorsport rental ‘experience’ I did, from F1 Drive in London all the way to the Silverstone Single Seater Experience. Navigating slower drivers is part of the game.
And not to be a dick, but blaming a crash on someone else crashing doesnt add up to me. Sounds a lot like they may have ignored basic safety instructions? Doesnt justify the yelling though.