[OC] Mental health now accounts for nearly 64% of all telehealth patients in the US, up from 32% in 2019.

Context: A healthcare client hired me recently to design some visualizations tracking telehealth trends since the start of the pandemic. I had to sift through a massive amount of FAIR Health insurance claims data to build these. I initially assumed virtual therapy would have dropped off a cliff once lockdowns ended, but the data shows it stabilized into a massive new baseline while other virtual medical visits declined. I thought the regional breakdown was interesting enough to share here.

Source: Data was aggregated primarily from FAIR Health Regional Trackers, Trilliant Health, and a 2024 FAIR Health White Paper (based on over 51 billion private healthcare claims). My client published the full data compilation and the rest of the whitepaper here: https://cerevity.com/2026-mental-health-dominates-telehealth-statistics-virtual-therapy-industry-trends/

Tools: The raw data was processed and initially charted in Microsoft Excel, and the final layout, map formatting, and typography were designed in Adobe Illustrator.

(Note on the line chart on the right: The measurement metric shifted from "claim lines" in 2019-2024 to "patients with a telehealth claim" in 2025, which is why there's a slight break in the trend line).