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    Booking.com under fire as hundreds of complaints lodged with Fair Trading
    Australia

    Booking.com under fire as hundreds of complaints lodged with Fair Trading

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    17 Comments

    1. JR24601 on

      Interested to see what people have to say about this. I’ve been really lucky across domestic and international travel, to have had no issues with booking dot com at all

    2. kittensmittenstitten on

      Interesting. I’ve had zero issues with booking.com with cars, hotels, homes and flights across multiple countries and domestic.

    3. blacksmithwolf on

      Very little sympathy for those that rent out their houses as short term holiday rentals. Want to be a paid like a hotel, negatively impact the rental market and annoy your neighbours – accept the risk and consequences that entails.

    4. Medium-Department-35 on

      Booking.com is a great platform for the user. I only book with hotels through it that offer free cancelation and pay at the hotel options. It lets you book early and stay flexible.

    5. feartra on

      Are these comments sponsored? It’s one of the worst websites I have ever used. Grubby at best.

    6. flyawayreligion on

      Is this for real? Seems like slander given the example stories and the amount of use booking.com gets

      I saw 3 stories.in the article which I assume are the worst (?)

      Two were about short stay and well fuck short stay accomodation if that is houses where people are trying to make a quick buck in a housing crises, I’ve the same thought for people who get stitched up using them in this day and age. Use hotels, houses are for living.

      The 3rd was a lady who had an accident who couldn’t attend her accommodation.but had booked a non cancellation, yeah that sux but she booked non cancellation, maybe go through travel insurance for that one.

    7. Some-Operation-9059 on

      If I’m not mistaken, two of the stories focused on in this article can be covered by insurance; Landlords and travel. 

    8. HalfwrongWasTaken on

      Reminder that these sites use their online dominance to hold motels/hotels hostage to make their cut. Either give booking their 15~25% cut they demand or you’re unfindable and have nearby competitors pushed.

      If you care about your destination, at all, book through them directly and not these shady as fuck middlemen.

    9. sachizm on

      I’ve used them for years for hotels with out any hassles. That being said, I’m sure if there was a problem they would be useless to deal with. So I’m going to start treating it how I do airline reservations, use 3rd party to find the flights but book directly with the airline/ hotel. I’ll still probably use Booking.com to reserve rooms far in advance, then cancel and book with the hotel direct closer to the date

    10. SirFlibble on

      My credit card details were stolen from them. I had a brand new credit card I only used on holiday in Vietnam and on Booking.com.

      However, my other credit card I normally use was also compromised by the same people in South Africa on the same day.

      The only place both credit cards were used was on their website.

      Otherwise, what are the chances of different credit cards issued by different banks, used in different countries where used by the same scammers on the same day in the same third country?

      When I let them know, they denied it of course.

      Never used then again.

    11. Open_Respond6409 on

      Only ever had one issue where the hotel didn’t have a record of my booking and, as they were full, I had to go elsewhere. Booking.com were pretty great to deal with when I had to call them and I’ll use them again.

    12. universe93 on

      I use them because you can often get large amounts of cashback through shopback with them and Expedia. I’ve got $30 cashback waiting to be approved from a 3 night stay.

    13. Littman-Express on

      Wouldn’t it be on the provider of the accommodation to verify their guests? Not the booking portal they choose to list on. I’ve booked plenty of accommodation through booking.com and have never had to send them ID details. Most the hotels however have asked to verify ID on check in. 

    15. SplatThaCat on

      Trying to navigate around their payments platform that does NOT WORK at all vs expedia that basically works in every country I have ever been to (and its a lot) – yeah, booking DOT NAH!

    16. delta__bravo_ on

      Its a lesson in dealing with big aggregators from both sides. I use booking.com for short, cheap stays. If I have even a passing suspicion that I may need any sort of assistance or things have a remote chance of going wrong, they’re the last place id look.

    17. themandarincandidate on

      They should be under fire for their stupid ads that come on during podcasts and talk about “booking your holiday home and finding out there’s late fees”

      The fuck? When did we change the meaning of holiday home? Sure they were a hell of a lot more common a few decades ago than now, but that doesn’t make someone else’s house your holiday home for a weekend