
Hi friends.
I am stuck in loop with the BDM website.
So our marriage certificate suffered water damage so I’m trying to order a new one.
I get up to the verify identity page, and pick birth certificate and my license
It asks if the names are different which of course they are; so I need to upload my marriage certificate to prove my name change..which I don’t have as I’m ordering a new one?
I don’t have anything else that’s in the first option list that has my married name.
My passport is expired and has my maiden name.
What do?
Posted by MuffinGypsy

21 Comments
Call them
Have you tried contacting the organisation that you are experiencing difficult with their platform?
Contact them?
https://www.bdm.vic.gov.au/contact-us
Order it with the other person on the marriage certificate,assuming they have the same name and licence /birth cert.
I had the same problem ordering my parents marriage cert using my mums ID, so i did it with my dads
Have the other person order it.
Sorry if this seems like an obvious choice but, have you tried having the person you married order it and use their ID?
Assuming that their name hasn’t changed of course.
I messed up my twin’s birth certificates and called them about it. They were super helpful. Contacting them is easy. They’re not like centrelink or similar when you’re on hold for hours and going around in circles.
Looks like your trying to view a certain website..
There’s an option at the bottom for “I don’t have any of these documents”. Select this and they will contact you. You’ll need certified copies of the current ID that you have. My mum just went through this to get hers after 40 years married.
She was in a similar situation. Birth certificate is in her maiden name, license and current ID is in her married name and nothing that would be on the list to link the 2.
Had to get my husband to order our second child’s birth certificate for this reason. It’s incredibly frustrating
404 Dream Not Found
Your name on your marriage certificate would be the same as your birth cert. Your name doesn’t automatically change when you get married.
Just pop into your local Justice Service Centre with all of your identification and they’ll help you submit it online. The Justice Officers know all the tricks and they’ll make it significantly easier for you.
It seems you’ve solved the issue but FTR, your unmarried name appears on your marriage certificate. Not your married name. So the correct answer should have been that yes, the names are the same.
Call them
Their process is whack
In person…
No judgment, because each to their own, but you could always not change your name? It’s way easier to just keep your name as it is and it doesn’t affect your marriage at all. Glad you figured it out.
Can’t you just say you didn’t change your name? There’s no official record of you having changed your name if all your ID is still in your maiden name. Technically you can still use either name at any time.
I got in this loop myself years ago- in the end my husband ordered the marriage certificate because his birth name still matched. I was lucky that he was around to do it for me! (Gosh, it made me so mad).
Could renew your passport? I recently had to order a birth certificate for someone with no identification at all and got it. You could get a statutory declaration at a police station or chemist with whatever identification you do have to get it. Without a statutory declaration i wouldn’t have been able to get a birth certificate. Bring as much identification as possible, you can do it but must have copies of the originals too that can be stamped and sent off.