Driven by a commitment to those who served, VA has announced the winners of the 2025 Veterans Health Administration (VHA) Patient Experience (PX) Awards, honoring VA medical centers and health care systems nationwide that deliver exceptional, Veteran‑centered care. These top‑performing facilities set the standard for putting Veterans first by building trust, improving access and consistently providing outstanding patient experiences.
VA honored six facilities for excellence across key PX categories based on feedback directly from Veterans regarding trust, communication, access, emotional support, care coordination and overall satisfaction.
2025 VHA PX Award winners:
- VHA Best PX Experience Overall – Altoona VA Medical Center, Altoona, Pa.
- VHA Best PX Experience – Facility Complexity Level 1 – Lebanon VA Medical Center, Lebanon, Pa.
- VHA Best PX Experience – Facility Complexity Level 2 – Texas Valley Coastal Bend Healthcare System, Harlingen, Texas.
- VHA Best PX Experience – Facility Complexity Level 3 – Erie VA Medical Center, Erie, Pa.
- VHA Most Improved PX Experience – Inpatient – Wilkes‑Barre VA Medical Center, Wilkes-Barre, Pa.
- VHA Most Improved PX Experience – Outpatient – Fresno VA Medical Center, Fresno, Calif.
Honoring teams that put Veterans first
The 2025 PX Awards winners achieved high rankings by consistently demonstrating excellence and implementing ongoing improvements designed to meet the needs and expectations of Veterans and their families. Notably, patient experience scores account for 22% of the overall Centers for Medicare & Medicaid Services (CMS) Star Ratings.
“The way we treat Veterans today is the reason they will Choose VA tomorrow,” said Chief Veterans Experience Officer Dr. Lynda Davis. “These award‑winning teams have embraced that commitment, championing innovations and practices that put Veterans first to receive the care they have earned.”
The annual VHA PX Awards celebrate the efforts of VA employees, volunteers and health care teams who deliver high‑quality experiences across facilities nationwide. Their dedication ensures Veterans and their families can rely on VA for consistent, compassionate and accessible care.
Improving access to VA resources begins with truly listening to Veterans. VA’s Veterans Experience Office (VEO) releases quarterly trust scores that reflect how Veterans feel about their interactions with VA services. Discover why 93% of Veterans say they trust VA for their health care and see how their voices are shaping a better experience for all.
For more information about VA health care or to learn more about how VA is improving the Veterans experience, visit VA.gov.