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    Swisscom enshitification
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    Swisscom enshitification

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    18 Comments

    1. LesserValkyrie on

      Yeah I hate that as someone who hates to phone and when you do it these dude as rabid at trying to convince you to stay

      That should be straight up illegal to have to talk to a commercial who will try to sell you products to cancel your subscription

    2. RedditLeon1 on

      Classic dark pattern. The EU is actually fixing this from June 2026, Directive 2023/2673 requires a simple cancel button on any online service where you can sign up online. Switzerland isn’t covered obviously, but this is exactly the kind of law we should be adopting.

      https://kpw.law/en/new-withdrawal-button-2026/

    3. VoidDuck on

      And then people say Salt customer service is the worst, while you can cancel by postal mail.

    4. ChampionshipUsed308 on

      It’s like having to cancel the gym subscription by mail. This is some predatory practice…

    6. Chefseiler on

      They also introduced roaming packages by country so if you travel through a country to another country you now need to buy two packages instead of just one EU package for example

    7. Conscious-Past-6635 on

      I’ve avoided Swisscom all my life: indecent prices, service that is deteriorating over the years.
      It’s the iPhone of ISPs, just to let others think money is not a problem…

    8. CaughtALiteSneez on

      What frustrates me as well about Swisscom is that since the account is under my husband’s name, I am not able to make any changes despite living at the same address. Some real archaic BS…

      He called them to try and change it and they said he had to go in person to do so.

    9. P1r4nha on

      It’s really why I have a Galaxus subscription. Being able to cancel easily by the end of the month is just a pro customer feature that I gladly pay for with having to use Sunrise network.

      Easy cancellation has become a big decision factor for me in this anti-consumer environment.

    10. towermaster69 on

      In Spain there is a law that explicitly states that a consumer has the right to terminate a contract in the exact same way they entered into it, aka if you signed up via an online form, cancelling also needs to be accessible in that manner.

      But we all know that Switzerland’s consumer protection are trash.

    11. Coco_JuTo on

      Strange, very strange,…tried to ask to cancel the contract for my mom who goes into a retirement home by phone and they told me that “it’s doable only online via the customer’s portal”…to which I don’t have a code since she never had one…enshitification indeed!

    12. Legitimate_Change756 on

      There are barely any possibilities to do anything online in Switzerland, they love phone calls 😭

    13. Geschak on

      Maybe we should start an initiative that requires internet and phone providers to accept written cancellation letters again, because not only is it a super shitty practice that makes cancelling hard, it’s also super ableist for people who are deaf, hard of hearing or have mutism and cannot do phone calls in general.

    14. EmergencyKrabbyPatty on

      You should just say Swiss enshitification, I see everything going further into shit those days. Increase prices, decrease quality and quantity.

    15. tum1ro on

      If you need support, you get to talk to a bot. If you want to quit, you get an human doing retention and upsell.

    16. feudal_ferret on

      Start the conversation with “I want to cancel.” When they start the retention / upsell, just tell them that you’ll be on the toilet in 3min and thats how long he/she has to click whatever button to cancel your contract. If they cant do that by then, they will get a front row seat to the aftermath of spicy chili con carne.

      Works every time

    17. iATlevsha on

      An universal trick that luckily still works: transfer the number to another provider (including prepaid) and by doing it let this new provider cancel it for you

    18. Thercon_Jair on

      Meanwhile it’s 2026 and I’m still waiting on fibre internet. Summer of 2020 they announced work would start in winter 2021 with first customers getting it spring 2022. They started, then stopped. Fibre company cars were rotting in a parking lot beside the train station for a couple years. Still waiting on fibre.

      Might be because Swisscom wanted to give us shitty fibre with 500mbps that was forbidden from being installed. I’m sure they are still fighting in courts, the little bastards.