Dad stuck in support nightmare after teen lied about age on Discord | Data dump confirms dad’s suspicions that Discord knew teen’s age prior to hack.
https://arstechnica.com/tech-policy/2026/04/dad-stuck-in-support-nightmare-after-teen-lied-about-age-on-discord/
11 Comments
> Discord plans to roll out global age checks that would rely on AI and other methods to detect and verify users
just another flavor of “support nightmare”
I don’t understand how “support nightmare” is even considered the problem. The problem is the kid clicked on a scam link and handed over the parent’s bank info. Take some fucking responsibility and stop playing the victim. As if “age checks” is somehow the answer to this.
>Once Frey realized his daughter had been hacked, he assumed that Discord would promptly intervene, recognizing that many minor victims on her friends list could be harmed the longer the attacker kept control. Instead, Discord’s chatbot, Clyde, and a seeming human support member, Nelly, automatically closed her support tickets after telling her it would be best to report the issue from inside the app, which she could not access.
Oh, your account was hacked, OK, easy fix, just log into your account and…
This sounds like pro age verification propaganda to me.
If it was a parental controlled account the father would have been able to recover the account. If only there was a way to stop the daughter from lying about her age… Oh i know! How about we require sending Discord all our private information to prove our age. I am sure Discord won’t get hacked again.
Maybe I am missing something but it is a discords account, that was less than a year old who cares just creat a new one. This seems like alot of work just to try an save an account that is “months old”.
These companies *HATE* all of us deeply. Wash your life of this frivolous tech trash and live a better, lower stress life.
Good ol enshitification
Everyone needs to keep canceling there Nitro!
Ha, I thought “support” was referring to child support.
Lying about your age on the internet is LITERALLY AS OLD AS THE INTERNET ITSELF.
Am I just a grumpy millennial? I lied about both my kids’ ages to get them access to Gmail, iCloud, Spotify, Steam, Meta Quest, and other accounts so they’d work appropriately without all the bullshit restrictions, inconsistent “parental guidance” settings, and hobbled customization settings common on kid accounts. I DO NOT WANT social media companies purposefully tracking my kids and building accurate profiles of them. KYC regulations are just a pipeline of building psychological profiles of the next generation to manipulate them better than they have the boomers.
Yes we need to keep kids safe. Yes there should be some restrictions available to prevent cyber bullying, sexual predation, and human trafficking. But I don’t want to give up any chance they have at online anonymity in the process.
How did the internet turn from this wonderful, collaborative, futuristic playscape into a nightmare of tracking cookies, AI slop and disinformation campaigns? FUCK I hate this timeline.
If you get hacked or unfairly banned on most large platforms these days, you’re basically fucked unless you are either famous enough to generate bad PR or get a reporter to care about your story. Some people even resort to using a law firm to issue a legal notice to the company to reinstate an account.
Oh you want to change your email address coz you don’t have access to the one we hold. No problem, just click the button to change your details and we’ll send you an email at the address we hold, to confirm it’s you! WTF!!