Denmark’s state-owned railway DSB has a ‘travel time guarantee’, offering compensation if your train is delayed. How much can you get and how does it work?
If you are delayed by half an hour or more you’re covered by DSB’s travel time guarantee, meaning that you are entitled to compensation, with the total amount varying depending on how delayed you are. You can get:
- 50 percent of your ticket refunded if you’re delayed for half an hour or more
- 75 percent of your ticket refunded if you’re delayed for 60 minutes or more
- 100 percent of your ticket refunded if you’re delayed for 90 minutes or more
You can choose between a ticket for a new journey on the same route or a refund which will be sent to your NemKonto.
Apply for compensation on the DSB website.
In addition to this, you should inform DSB customer service if you, for example, risk missing a flight or ferry. You can do this by calling 70 13 14 15.
What about food and drink?
If you are delayed for more than an hour and you spend that time on the platform, you can get a refund of up to 75 kroner to spend on food and drink. You need to spend this at the station and at a DSB-owned 7-Eleven store if possible. Keep your receipt as documentation.
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Is there anything I am not eligible for?
You can’t get DSB to cover a taxi fare.
You’re also not eligible for compensation if the delay is due to issues on a metro, bus or train line which is not run by DSB.
If you use a commuter ticket or similar valid for 30 days or more, you won’t be eligible for compensation unless you’ve signed up for DSB Pendler Rejsetidsgaranti (DSB’s commuter travel time guarantee). You can sign up for that on the DSB website.
What about international trains?
There is a separate travel time guarantee for international trains run by DSB. In these cases, you only get compensation after 60 minutes or more, and you need to apply for compensation with the train company you bought the ticket from.