With tightening budgets and thinning margins, it can be difficult to get a health system to invest in a new program, or even to expand an existing one.
However, since virtual nursing is quickly becoming the standard of nursing practice throughout the industry, it’s time for CNOs to learn how to make the business case.
The Winning Edge for Expanding Your Virtual Nursing Program webinar included three experts on the subject: Erica DeBoer, SVP and CNO at Sanford Health; Andrea Hauser, CNO and VP of the Gundersen Region, Emplify Health; and Amber Price, SVP and CNO at Sentara Health.
Many of the panelists started with retention and turnover rates as their main metrics of success, but quickly realized that too many factors contribute to changes in those numbers. Here are the metrics the panelists recommended instead.
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G Hatfield is the CNO editor for HealthLeaders.