Klarna CEO says the company stopped hiring a year ago because AI ‘can already do all of the jobs’

https://africa.businessinsider.com/news/klarna-ceo-says-the-company-stopped-hiring-a-year-ago-because-ai-can-already-do-all/xk390bl

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31 Comments

  1. “In an interview with Bloomberg TV, Siemiatkowski said he’s “of the opinion that AI can already do all of the jobs that we as humans do.”

    “It’s just a question of how we apply it and use it,” he said.

    “I think what we’ve done internally hasn’t been reported as widely. We stopped hiring about a year ago, so we were 4,500 and now we’re 3,500,” Siemiatkowski said. “We have a natural attrition like every tech company. People stay about five years, so 20% leave every year. By not hiring, we’re simply shrinking, right?”

    Siemiatkowski said his company has told employees that “what’s going to happen is the total salary cost of Klarna is going to shrink, but part of the gain of that is going to be seen in your paycheck.”

  2. I’m sure he keeps his staff because he wants to provide a service to society, we all know how much ceos care deeply about their employees.

  3. Thanks for that. From a company who prey on vulnerable people who can’t afford the upfront cost of a product that they probably didn’t need in the first place.

  4. I don’t believe that. I think a company that finances Domino’s Pizza and Walmart purchases isn’t sustainable and he knows that. With inflation on the rise people are probably defaulting on those loans and because they are so small it’s not feasible to collect on them.

  5. By this logic should he resign? Why doesn’t Klarna have an AI c suite? An AI board of directors?

  6. > We stopped hiring about a year ago
    >
    > […]
    >
    > Klarna’s website is advertising open positions at the time of writing

    We just pretending words no longer mean things?

    > AI can already do all of the jobs that we as humans do.
    >
    > […]
    >
    > Klarna is backfilling “some essential roles,” primarily in engineering

    Looks like…

  7. GetYerHandOffMyPen15 on

    “In 2021, the company was Europe’s most valuable private tech company, at a $45.6 billion valuation. However, their valuation was cut to $6.7 billion in 2022 after struggling to attract additional outside investment.”

  8. So your whole “company” can be susceptible to being replaced by AI? Sounds like it’ll be easier for competitors to just pop up left and right then if it’s so easy to automate everything. What a jackass

  9. And in 10 years when no junior developers have been able to get jobs, the tech industry will look confused and ask why there is a shortage of skilled labor.
    People are just expected to do hobby projects on a professional level until they are needed, I guess.

  10. Because of this thread, I went to Google’s AI and asked it generally how to make a core decision about my job. What type of product should I use to meet a certain application involved in my business. Answer:

    >Recommendation:

    >I recommend consulting with a reputable XXX manufacturer or a XXX specialist experienced in XXX applications. They can help you choose the most suitable XXX for your specific needs and provide guidance on installation and operation.

    Basically the AI said “you should talk to a human”.

    Above that were some generalities that I didn’t include that you could easily find on a google search and had the depth of understanding of someone with approximately 1/2 hour of working experience.

    Basically, if your job can be replaced by someone who can do it with a short number of web searches, you should be concerned about AI. If not, then this might be a weee bit overblown.

  11. What is he talking about? His company is hiring in stockholm, my bf literally got offered a role for some position with SAP experience just last week. They have like 25 open positions in sweden alone and its hard to find people right now for engineering/IT roles over there.

  12. snowglobes4peace on

    My new phone came with Gemini, Google’s AI assistant. I don’t use the assistant feature often, but I’ve only used Gemini twice, and both times it’s returned false answers. First asked which post office in my area was open after 3pm on Saturday. I knew I would have to drive across town but wanted to double check, and it returned several post offices that were already closed. The other day I asked what time I needed to leave in order to arrive at an appointment at a given time. It told me the destination was 6 minutes away so I needed to leave in 6 minutes (inaccurate as it was well before the appointment time). These AI tools still require human supervision to ensure accuracy.

  13. Guys its a buy-now-pay-later fintech company. Maybe we shouldn’t take the word of the ceo of a glorified payday loan company at face value. Consumer financing like this is a competitive, low margin business where, once the product is built, hiring adds a cost without improving marginal revenue. The meaningful hiring phase of this company was over years ago. Also, they have struggled over the last 3 years. Valuation dropped 85% from 2021 to 2022.

  14. If they don’t hire real people they need a new effective tax rate. For every X% of workers replaced by AI, increase taxes by Y% to encourage human hiring.

  15. Dramatic-Tackle4869 on

    Companies will all go to AI, there will be mass unemployment and the country will turn to a revolution.

  16. Surely this has nothing to do with the fact that Klarnas valuation dropped into the shitter like 2 years ago and the consumer market is still really bad and recovering from inflation (especially in Europe, and nordics especially, which is Klarnas primary market) which impacts Klarna particularly bad since almost all of their revenue is based off a revenue-share model with their connected merchants. And surely it has nothing to do with giants like Apple trying to break into the “pay later” business which threatens Klarnas entire existence, but specifically their push into the US market.

    No, the only reason they are not hiring is AI. lol.

  17. I’d bet there’s a whole headquarters full of his employees that are freaking out because their shit AI keeps fucking everything up.

    Somebody is going to catch the blame when AI drops the ball and there’s no chance it’ll be this dude. It’ll be some grunt that was tasked with double checking everything when they were just doing it fine before on their own.

  18. Funny this popped up I just got some linked in recruiter offer for a job from them. Never heard of them so I had to look them up.

  19. So if AI can do everything his company does, maybe his company doesn’t need to exist either?

  20. No it can’t. This AI isn’t as complicated as everything thinks it is. It has to be taught, and taught very carefully, and then froze. And if anything new comes it has to be taught very carefully again by a human expert that has learned the field already.

    The AI field isn’t ready to take over, and that’s the scary part. People want it to be.

  21. 20% is not normal attrition rates. Normal attrition rates are between 13% to 18% or about 15%. They’re at 22%.

    My assumption here is that if a payment service (Klarna is a buy now pay later service) is that loose with numbers, they might have issues when the music stops. I wouldn’t short but I would watch for shorting.

  22. BoutrosBoutrosDoggy on

    It seems his PR AI agent is doing a bang up job… he’s going to get so much attention for this , and he’s not gonna be happy with the results. I wonder if he’ll double down and use his Crisis Management AI agent, or hire a professional.