Big Tech’s New AI Obsession: Agents That Do Your Work for You | AI agents go beyond chatbots. “This is really the rise of digital labor.”

“If you’re just getting up to speed on chatbots and copilots, you’re already falling behind. Talk in Silicon Valley now is squarely focused on agents — artificial intelligence that can handle multistep chores like onboarding clients, approving expenses and not just routing but actually responding to customer-service requests, all with minimal human supervision.”

EXAMPLES

1. At consulting firm McKinsey & Co., an AI agent now handles the tedium of client onboarding. It coordinates paperwork, shares relevant contact details, affirms the scope of the project — and runs everything by the firm’s legal, risk, finance, staffing and other departments to get their signoffs.

McKinsey is testing a “squad” of agents to work together like a team of human employees would.

2. [Nsure](https://nsure.com/), an online insurance company, deployed an AI agent that communicates with customers via phone, text, email and online chat, answering questions, providing quotes, logging information and solving problems.

3. Accenture: Most of the agents are “utility” agents that function like a junior researcher would. But the company has also built what it calls “strategic” agents, which can coordinate the work of multiple research agents, similar to a team leader. The agents also can “huddle” amongst themselves, sharing information like employees would in regular check-in meetings.

Agents arent even new, its just the noun we use to refer to AI doing stuff. Think like ‘program’. Rest assured that alot of bloombergs focus is gonna be hype for profit. They are a for profit news org after all.

For those unaware, chatbots should be thought of as an ‘interface’ they are essentially like a keyboard. This is because language is an interface, such as how we are using it right now. Its the connection ( interface ) between my brain and whomever reads this.

Chatbots are the interface between humanity and code, in a rudimentary sense. Better yet – they are the interface between humanity and a pile ( database ) of knowledge. So you can use a chatbot to ‘chat with your data’ when really the chatbot acts as an advanced librarian helping you rapidly lookup and interpret information stored somewhere.

Agents are code that holds AI’s hand to do anything more than spit out a goofy poem. Agent is part catchy term, but also part useful term as it lets us specify that it isn’t just traditional code, but instead traditional code calling in some AI ( almost always LLM based ) backup to aid with tasks that involve human language.

That all being said, it is true that agents will be the primary building blocks replacing the most repetitious ‘knowledge worker’ tasks that involve language.

Sure, Its not meant to take jobs… But its going too do so and already is. 

Don’t get me wrong, I’m 100% for us humans too not have to work at stupid jobs or really jobs at all. .. Unless we want to do so anyway. 

This whole thing of these people not admitting that AI is already taking over jobs and that it will eventually take over the majority of jobs really scares me.

I’m a phone sex operator who trained a bot to respond to my messages; I have to do a lot of interface to get them perfect but it’s really helping a lot

And When AI Robots are made, humans might make some errors. Then, as a result, the robot can’t do anything, even an agent job!So we should make a machine when we are making a robot, that tells us errors and we can re-correct them.