A 32-year-old receptionist spent years working at a Phoenix hotel. Then it installed AI chatbots and made her job obsolete
https://fortune.com/2025/02/11/32-year-old-receptionist-spent-years-working-phoenix-hotel-then-ai-chatbots-made-her-job-obsolete/
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From the article: As jobs become more reliant on technology some Latino workers can be left behind due to a lack of digital skills exacerbated by a lack of accessibility.
Latinos remain an integral part of jobs in agriculture, construction, retail and food services but these jobs are also at risk of automation, leaving some Latinos unprepared for a changing role that relies more on technology, according to a new report by researchers at the University of California, Los Angeles.
Analysis from the UCLA Latino Policy Institute shows Latinos are overrepresented in fields at risk of automation. The report also provides some suggestions on how to improve Latino economic mobility.
“This report sheds light on a critical but often overlooked reality: Automation is not just a technological issue but an equity issue, said Misael Galdámez, co-author of the report, “On the Frontlines: Automation Risks for Latino Workers in California.”
“Latino workers are on the frontline of automation risk, facing barriers like limited English proficiency, low digital access and educational gaps,” Galdámez said.
Yeah this sucks, but innovation has taken away the need for manual labor in the past. The resources can now be used to provide different values to society.
It sucks for the person getting replaced but overall provides more value to society so it is a necessary, minor evil for a growing and evolving civilization.
Why is age relevant? If anything an early 30s worker has time to pivot. Tell me about the 60 year olds being replaced.
I told my mother years ago that this change was coming and she thought I was full of shit. Change is one of the only constants and yet we are forced to try and stay in the past with the Idiocracy happening in the world.
There is no competing with machines. If it can be automated it will be.
Good luck to those companies. My order from 1800flowers was delivered to the wrong address for Valentine’s Day.
The “live agent” suggested delivery 4 days later, could not get something similar re-delivered then offered a 50% refund because I “wasn’t satisfied with my order” 🤣🤣🤣 it didn’t say it was an AI bot but any human would’ve realized how ridiculous that was. I argued and got 100% refund then called the local florist and they made it happen.
I’ve learned my lesson lol.