What a nice PR Message. Reducing a person who helps them work and serve more customers beyond their location(s) is reduced to "a rider" and they thought people would laugh at this cheap joke.
Of course they deleted it following the bigger backlash, but surely won’t be forgotten
https://i.redd.it/t6cvdub62ucf1.jpeg
Posted by samostrout
31 Comments
What a scrappy thing to do
stupid reaction
Imagine complaining about have to clean the toilet after your employees and thinking people will pick your side
Wolt and Bolt should just remove Hermano’s from their service, easy as
They have pretty good burgers, but 12 euros for a burger and a handful of fries is crazy.
couriers are a big part of what made them so successful – extremely shitty thing to do, that post felt more like attention/clout seeking more than anything. Cringe.
Aren’t riders paying for the food when they take it ?? and then payed back by the platform after they deliver it ?? (Maybe it’s only with cash, but still) Doesn’t that make them “paying” customers ??
Well there goes my Hermanos orders, changing to Amigos
Also doubled by using a garbage AI cartoon = zero fucking effort, just like their recent apology.
Let them drown in this marketing disaster.
The courier is the customer’s proxy, if the customer is allowed to use the toilet, the courier should be as well. This is a really bad look for Hermanos.
Cant wait to leave this garbage bag of a country in a month. 11 years of this and similar shit is enough. Queue the downvotes…
Drivers and consumers should boycott
Technically the courier is the customer’s intermediary. So their argument is mute anyways.
Imagine that being the response when you have the most mid fuckin overpriced burgers on the island.
Before going full attack on hermanos…the driver mentioned other places that are doing the same
It is quite disappointing for Hermanos to be so blatant with their disregard for these people, who have become crucial to their current business model. Their customers are eating at home, won’t be using their bathrooms, and won’t be leaving their rubbish at their venue. Giving the “riders” some humane respite should be bloody obvious.
The Fu** is Hermanos lol
‘Surely won’t be forgotten’
People in general have the attention span of a potato, the memory of a rock and the values of a chicken.
Give it 10 days and they’ll move on to the next big shocking thing.
Imagine being Hermanos management thinking thus would be received positively
They have every right to not allow people use their bathrooms but dealing with it like this is just blatant bigotry and racism.
Hire the third world, expect your toilets to be the third world.
Maltese business mentality
Bolt driver using toilet = toilet dirty = more hours for cleaning = less productivity for food ordering = not feasible to import Indian staff with 4 euro an hour as profits decreases = I don’t care about public opinion let’s get this straight through Facebook….
No wonder restaurants are closing after one year…
Not to be racist or anything as its not the intention… I once had random dude coming in at the garage I worked in. Hesitating to take a sh*t.
Asking frantically, they were 4 in a car… I gave pity and gave him the key.
20 min later he flushed, went out and spead away.
Total mess in the toilet, nasty paprika curry smell and I had to bleach the mess.
The least he could do is apologise and buy me a gallon of bleach.
Until anyone that is talking bad at these for complaining, gets to clean after the mess, hush it down.
There has to be decency from both sides, or at least ask them to pay to use the bathroom. If you make a mess at home you have to clean it.
I dont get it, yes they are working as delivery drivers , but even taxi drivers go to public once or where they buy lunch. Its already bad enough they get over a 30% cut plus to pay wolt and bolt orders. What is wrong with them Denying drivers to use hermanos facilities?
There’s a way to say something and there’s a way to fuck up when saying something.
This is where they fuck up.
The message is tone deaf and a PR fuck up but I challenge anyone to remain positive and open minded to couriers (who deserve adequate facilities for their needs OF COURSE, but at whose cost?) after cleaning somebody elses nuclear disaster in their own toilet. Easy acting all magnanamous from behind a keyboard, reality might not be so straightforward…
I buy a lunch for my team each Friday and I’ve ordered Hermanos quite a lot.
I won’t be making another order, they wouldn’t be even half as successful without the courier services and this is just completely disrespectful
Wow what an awful way to respond, that’s completely unprofessional. Even if Hermanos are in the right, that’s not how you go about it at all
They were honest at least by saying “grab a burger . Eat like a king Then you, then you will earn the throne”
You will definitely need the throne after their shitty burger
I can accept made a mistake, I do not accept keep joking on it
It’s fine, I will order on other business.
It hasn’t even been 1 day since I left for a vacation and all the interesting shit is already happening
Looks like an AI generated post with zero empathy