Marks & Spencer ‘apologises’ to customer after ‘trans’ employee offers to help her
https://www.thepinknews.com/2025/08/05/marks-spencer-trans-employee/
Posted by PM_ME_DRAGON_GIRLS
Marks & Spencer ‘apologises’ to customer after ‘trans’ employee offers to help her
https://www.thepinknews.com/2025/08/05/marks-spencer-trans-employee/
Posted by PM_ME_DRAGON_GIRLS
41 Comments
*According to the complaint, the staff member politely asked if the pair, who were hoping to schedule a bra fitting, needed help in finding the right part of the store.*
I’m sure this mother would’ve been perfectly happy if a trans man had directed them instead.
>“This is obviously the case: he is at least 6ft 2in tall.”
So women can’t be tall anymore? The woman complaining just honestly sounds like an arse.
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So it wasn’t that they were helping with the bra fitting – but they simply told them *where to go*? Why in the world is M&S apologising for one of its staff daring to be helpful and polite?
The woman sounds like an colossal prick and M&S needs to grow a spine.
This is just silly. Imagine taking umbrage at a trans person working in a shop and asking you if you need assistance?
Ok. Let’s swap things/indulge the transphobe and say this was a man, since the mother clearly views this (allegedly trans) employee as a man.
A man who works in a shop approaches a woman and her teenage daughter and asks if they need help finding the right section of the shop.
How is that a problem? It’s not. He doesn’t know you’re there for bras and he doesn’t care. Should men be prevented from approaching women in shops to offer help now? Since the issue seems to be that the mother views this trans individual as a man, does that mean all men are too dangerous to be allowed to work in shops where young women might be present?
“We can always tell” brigade labelling someone trans because they’re over 6ft remains embarrassing too. Trans or not, this woman committed the crime of being tall and offering to help a customer at her job. Jesus Christ.
M&S are cowards for this apology too. There’s nothing to apologise for
> The mother said the response wasn’t “sufficient” and fell “significantly short” of what she expected.
Just to confirm what happened here, two customers who were looking around M&S were approached by a shop employee. One of the customers assumed this employee is a trans woman based on her height. (Some women who aren’t trans are tall, but whatever). Employee asks the two if they need help finding anything. Customer is so deeply upset that someone she believes is transgender dared to ask her the most basic customer service question in history behind “do you want a receipt” that when M&S personally apologised to her for allowing this injustice to occur, it’s not enough.
Edited to add after I found out: JK Rowling is tweeting saying that the employee offered to fit the customer’s teenage daughter’s bra personally (source: her arse. This is a lie.) and calling her/implying she is a paedophile.
Edit 2 from the trenches of “X”: There’s a newly-created anonymous twitter account claiming to be the mother under a placeholder name. I’m reluctant to believe it’s real as it’s almost too perfect, but I thought I’d have a nosy at it as a lot of high profile accounts are engaging with it. Lot of “TERF” rhetoric, referring to herself as “adult human female” etc. Saying the employee was “wander[ing] about in very revealing clothes” and describing her appearance and voice. She claims to have contacted the police about what happened, and has posted screenshots of an email exchange with a social worker (?) regarding it. Also replying to and boosting tweets speculating that the employee is a sexual predator, that she might have a criminal record but her “new identity” would allow her to pass a DBS check. Claiming “he deviated to target my daughter.”
Interestingly, the account also states that the Telegraph article is accurate in conveying what happened (article is paywalled but I haven’t seen any quotes contradicting the Pink story), and corrects an account stating that the employee was in the fitting room and confirms that this was just in the underwear department on the shop floor.
> She urged the retailer to implement a policy to ensure transgender members of staff stayed away from young women, to preserve the “safety and dignity of women and girls”.
Jeaus. This harpy thinks it should be store policy that trans people shouldn’t even speak to women.
Why is M&S apologising to some snotty nosed cunt for? Should have just told the complainer to fuck off.
We have a bizarre problem in this country where people/companies will bend over backwards to apologise to others even when they’re wrong.
Ignoring the hideous transphobia for a second, the thing that is making my head spin is terfs on twitter acting like retail staff asking if you need help isn’t a standard part of going shopping! Last I checked we had a shared annoyance about the practice and know just to say “no thanks”!
So an employee who may or may not be transgender offers assistance to find the correct part of a store and has no other interaction with the customers.
What the fuck is going on that means this complaint warrants an apology?
Absolutely pathetic from M&S.
The way people are taking about this online you’d think that the member of staff forced her way into the changing rooms to do a bra fitting.
But no, this is another episode in the British public Blowing everything out of proportion to make it impossible for trans people to exist in public
If you ever want to see just how much damage social media can do to the brain go look at JK Rowling and the sex matters “leadership” tweeting about this
I mean I can understand a young girl not wanting a trans individual conduct a bra fitting, but an employee just asking if they needed help or directions? Sorry that’s pure hate. I have no time for that
This story makes me mad as hell
I guaran-fucking-tee you that the only thing the daughter was distressed over was her mum being such a bigot
It’s people like her that make the phrase ‘protecting women and girls’ such a red flag
So much for supporting LGBTQ+. Pretty sure they were flying flags in June.
This is a completely disgusting response from M+S and I won’t be shopping there any more. It’s a clearly vexatious complaint. They weren’t even in a gender segregated part of the store, there would be absolutely no problem with a cis male member of staff offering to help them and there are men in this part of the store. There is no reasonable good-faith complaint against what the staff member did. The complaint is literally just that trans people exist and have the nerve to speak to decent normal folk. For M+S to not strongly defend the basic human dignity and right to exist of their own staff is appalling.
Guess we boycott M&S now
Fuck that woman and fuck the company for apologising
This country is becoming more disgusting by the today and everyone now seems ready to bend over for the bigots
Aside from everything else, if we organised society on the basis of who teenage girls consider “freaks” we would achieve a degree of fascistic panopticon that would make Mussolini blush.
If anyone wants to email them and tell them how wrong they are, it would appear that corporate.press@marks-and-spencer.com is one of the only semi-relevant addresses available to contact them through.
I’m only sending an email because if they don’t get any messages about this they’ll simply assume this is the way forward for any future incidents.
Fairly sure that’s the last time I shop at M&S. I’m just so fucking sick of companies being awful.
Fuck M&S for apologising to this piece of shit.
They should of simply of told her that she is a valuable member of staff and if she is against Trans People she is welcome to take her prejudice and shop elsewhere.
Fuck M&S for apologising.
This will genuinely make me think twice about buying anything from M&S ever again. They should be supporting their employees, not pandering to fucking bigoted cunts.
Only country in the developed world that “won’t someone think of the children?!” goes down completely unironically and without question
Who the hell cares if a person helping you is Trans or not? They’re doing a job, no need to get all ragey because the M&S worker is Transgender. That staff member needs the apology from M&S; not the bloody customer.
M&S should have called out the bigot and politely asked them to never return
The legal trajectory of this country is rapidly moving to genocide it will start with trans people then move very quickly towards racial genocide too.
Our entire political class is complicit in it.
This is the point of all of the legal challenges by the way. It’s not just about the Equality Act or toilets.
It’s about encouraging the public to complain about trans people existing in public. In this case daring to have a job (shocking).
Expect to see more of this horseshit as time goes on.
Stuff like this really shows how transphobia is nothing more than a hobby prejudice for people who don’t have any actual problems.
A shop assistant did her job by asking if a customer needed help and said customer throws a tantrum over it, which our press is more than happy to make headlines out of.
It’s pathetic.
Wow, it’s really a wonder why companies are having trouble retaining staff, when the first sign of any issue they give in to a bigot, and apologise for their own employee existing, and merely doing their job.
Not shaking the TERF Island label anytime soon. TERFs really have mold where their brains should be.
A trans person interacted with somebody in an open space, were just doing their job — and the company are apologising to the customer, who could have just said “no need for help thankyou”.
Sorry, what? Imagine fifty years ago them saying “sorry this black person talked to you and made you feel uncomfortable”. This is the same damn thing.
What a dehumanising and degrading attitude to have to their own employee.
I’ll not be setting foot inside another M&S.
We’re becoming quite a heartless country when we placate evil people like this.
Hope the worker sues M&S for making her feel like a monster for trying to help a customer.
Them apologising for her doing her job sounds like discrimination just because she’s tall.
M&S standing by absolutely none of their employees who did the horrible crime of doing their job.
Absolutely pathetic.
This is absolutely infuriating to hear about, this isn’t about ‘women’s spaces’ or whatever, it’s about making lives for the trans community even harder than it already is. She was doing nothing wrong as was just trying to help.
If M & S should be apologising to anyone, it’s the trans employee.
Wtf, marks and Spencer see wrong to apologise. They should have banned the customer and supported the colleague
I was in costco and there was a trans person working there, my kids noticed. Do you know what happened? Nothing. We carried on shopping and absolutely nothing of note happened.
This is insane. This is completely absurd. What the fuck are we doing here? What is this lunacy? How has the hysteria over trans people got so bad that a tweet from a bigoted billionaire can force an employer to apologise for an employee doing their fucking job? We should all be fucking ashamed of ourselves. This is stupid. Utterly disconnected from reality.
Don’t worry guys this is just common sense the supreme court ruling was never going to to effect trans people and emboldened bigots to be even more hateful and push for more extreme laws, thats what this sub said, the uk is not massively transphobic and filled with bigots top to bottom, there is not a clear push to ban trans people from public life and make every moment a living hell, no no trans people are just delusional and everything is fine and the uk is a super trans friendly place where trans people hold all the power /s
We need to call out every cowardly act of preemptive compliance. We don’t give one more inch to bigots.
What is happening to this country? Why is everything a culture war issue?