I’ve been using EasyRide in February: Always the same commute route with the exact same connections in the morning and evening. Prices vary significantly though and I don’t understand why. Can I assume the tickets for 11.30 are correct and manually purchase just them in the future? Can I contact SBB and ask for a refund of everything that’s more expensive?
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Posted by luddington
13 Comments
So you have been using easyride, paying a lot more, and yet, you keep doing it? Why?
Prices stay consistent for me. Are you sure they are all the same routes? Did you maybe forget to switch it off?
You can see the charged route by clicking on the specific day. I pay sometimes less, because it detects my arrival station wrong. So it charges me less than I actually traveled.
Put the route in to the app and check the regular price then you know…
Tap on the journey, then tap on “Details”, there you see exactly what zones you got charged for, the exact travel route etc. which should explain the prices. The information you’re giving us is not enough to know if those charges are really random.
What did customer support say?
Why the hell don‘t you have a subscription if you travel the same route several times a day?
Sometimes easy ride will purchase a 24h ticket if it is cheaper.
Sometimes it wil purchase a multipass.
Just checkt the details. Redsit cant checkt he details for you
Easyride optimizes for you, not sure if it can do 24h tickets but if you start at 10 am today and tomorrow you start at 9am you could theoretically use the same 24h ticket.
Check your GPS/Location services of your phone. I have some (old) phone where my geo- location jumps all over the map, without me even moving.
If you don’t want to disclose your route, at least tell us what a normal A to B ticket in SBB costs.
Fairtiq used to have discount offers (or maybe used to include local discount offers in their calculation), things like 7 tickets in the price of 5, Zurich 9AM ticket (so if you checked in just before 9AM it costed much more than 9AM+)
I’ve consistently hit cheaper checkin ticket prices than regular tickets when taking more than 1 ride there and back, especially when crossing canton borders.
Though, if the 11.30 CHF tickets are an exceptional bargain, I’m curious if the system is allowed to snap a super-saver point-to-point tickets.
You have to provide details obviously. Tap the rides.
Travelling around zürich, sometimes it would think I was taking local trams after thalwil, wollishofen, instead of one train from Zug for example. It would show me switching, even when that did not happen.
The prices would vary 1 – 2chf, sometimes more expensive sometimes cheaper. I contacted SBB and they said they can’t control.