For those wondering, Greater Western Water gave everyone $80 in credits after last year's billing problems. I used less than 80 since the last bill… resulting in this funny negative bill
Posted by TetraNeuron
For those wondering, Greater Western Water gave everyone $80 in credits after last year's billing problems. I used less than 80 since the last bill… resulting in this funny negative bill
Posted by TetraNeuron
22 Comments
The first thing that comes to mind is, damn, you need to shower more!
I received two negative bills and then three positive bills, none of which had the negative balance applied
With all the billing issues they have had, it’s a surprise they applied the credit correctly.
How did you use less than $80? My service charges/connection charges are like $230 every two months
Back in the 2000s, I received a HECS bill that had $20 credit applied to it due to indexation being tied to a negative economy. It was the only time…
Don’t get excited, there is more coming. They are playing catch up so expect 1 a week not so favorable tho
Yes, you are in credit.
Did you pay?
I’ve got two of those recently. I’m refusing to throw them away in case I need to argue about it later.
Well go on, pay it
GWW are forbidden from charging anyone until June
>>>https://www.esc.vic.gov.au/water/sector-performance-and-reporting/compliance-and-enforcement-water-sector/greater-western-water-enforceable-undertaking-2025______
Also received a bill for -$732..
I just received my third positive bill after 3 negatives, it’s up to $740
> Pay up by the due date or we’ll have to come depossess some water.
I work for a building in the city and we hadn’t received bills for some of our meters since mid/late 2024. We have started receiving some this week and had the usage on them credited. So far about $35k of usage fees written off and I’m still waiting for 1-2 big meters to start coming through as well
Government energy bonus is $75. That it?
Not sure if anyone knows the answer to this –
2 things:
1. They say that they “must” on charge the waterways whatever charges (which are coming out of our credits) despite the ruling saying this:
“Not issue any bill (except in respect of a credit or zero-dollar amount) to any residential or small business customer, or seek to retain or recover any payment, for any charges incurred for the period January 2025 to June 2026, if billed more than 12 months from the end of the quarterly usage period in question.”
2nd thing, we just got our first “actual” bill – we received it on March 11th, the usage cycle was for up until March 10th 2025. The bill is dated as February 27, but clearly wasn’t sent then as it doesn’t take 2 weeks for a letter to arrive.
Since we received it after the end of the billing cycle, do you reckon we can appeal the charges cause it’s over 12 months?
Negative means that you have credit and are above balance due to credit back they have given you after the delayed bills or water efficiency. I had to ring them up to find this out
Anyone with an invoice should raise a case with the ombudsman.. they have a dedicated complaint page
https://energyandwaterombudsmanvictoria.my.site.com/EWOVCustomerService/s/gwwcomplaints
My best guess is this bill is based on an estimated reading.
Water is billed based on meter readings. For example, if the last reading was 50 and the new reading is 100, you’ll pay for the difference.
If they can’t get an actual reading, they estimate it. Eventually, they’ll obtain a real meter reading, and you may receive a catch-up bill.
Check whether the reading is estimated or actual. Does it match your meter at the water pipe? You can email or call them to confirm.
Wait billing issues?
Is this why I got a $150 water bill last month?
The fuck.
I think your toilet is plumbed backwards and you are flushing back upstream for credit.
It’s like solar, but with water 😂