Hi there! I’m really stuck with this right now so I’d appreciate any suggestions!
Here’s the timeline:
April 2025 – Ordered a Dyson V12 from MediaMarkt for €364.99. Received the product.
I later got a message about an outstanding payment. Since my order showed as completed, I contacted MediaMarkt. Their agent confirmed IN WRITING that payment was received, no balance exists, and the payment reminder was a phishing attempt – not from MediaMarkt. He told me to ignore it.
So I did. For almost a year.
April 1 2026 (funny i know) I receive a debt collection letter from KSP lawyers demanding €415.64 on behalf of MediaMarktSaturn. I immediately contact MediaMarkt. What follows is weeks of different agents repeating “you were informed multiple times” while completely ignoring that their own colleague told me those messages were phishing.
I offer to pay the original amount. No clear answer. I ask a simple yes or no question – did you send this to KSP? No answer. Meanwhile KSP mails kept coming with add-on fees.
Today – after one more message of them saying “we informed you before “ I finally pay KSP €441.82 just to end the stress and fight afterwards without late fee threats. Litterally 1 hour later, a MediaMarkt agent emails me confirming the order is “fully paid” and payment was received via credit card on 29.04.2025.
So I’ve now paid twice. MediaMarkt’s own agents have confirmed twice in writing that I owe nothing, yet their other agents spent weeks telling me to pay a debt collector.
I’m going to be honest. I can’t afford this. €441.82 is a lot of money for me and I don’t have the budget to hire a lawyer. I just want my money back. This whole situation has been incredibly stressful and I feel like they are making fun of me at this point.
Has anyone dealt with something like this? Can I get the €441.82 back? Is the Verbraucherzentrale enough or do I need a lawyer? Are there any free legal options in Berlin for something like this?
https://www.reddit.com/gallery/1susi2f
Posted by sararhiannonx
6 Comments
Bro, you got scammed
Your first mistake is to pay a “debt”. You should not have done that, especially if you have a confirmation letter.
Moreover, it possibly coukd be a scam. Double check that.
Now i would try next things:
1) Charge back via bank account. **Especially if it is scam**
But it could rise even bigger storm from “collectors” and you need to be ready to fight back.
2) Mahnung. Demand Mediamarkt to return your money based on the fact that you paid twice. Attach both Rechnung.
Send via mail with confirmation.
3) Verbraucherzentrale. They may consult you much cheaper then a layer and their communication with Mediamarkt will he on highest level.
P.s. I’m not a lawyer, just sharing what I would have done if I were you.
Chargeback asap. If you paid by credit card you should be able to prove that you paid twice. Do this now. Either Mediamarkt fucked up or you got scammed. If you got scammed, then it’s either because you have leaked data or Mediamarkt leaked data which could be interesting to the Datenschutzbeauftragte.
The only thing that requires your attention is a court issued “gerichtliche Mahnung” (“yellow envelope”). At that point, you have to intervene.
I don’t think you can get the money back unless your bank can stop or reverse the payment. I suspect it’s a scam and mediamarkt just has bad customer service (although they did tell you it was not them so not sure what else you wanted from then). I had such a bad experience ordering from then that I’ve resolved not to buy from them again.
Your mistake was paying KSP the money and then thinking you can fight to get the money back later. Once you paid them your money is gone.
If you have a letter or email directly from Media Markt saying that you don’t owe them anything, you are good.
I dealt with sth similar once before. Some Inkassounternehmen was sending me letters that I owed some company money. I checked my bank statements and saw that I had already paid them. I told the Inkassounternehmen, but they kept sending me letters asking for more money. I just ignored them. It can be annoying and stressful, but if you have proof, they really can’t do anything. What’s important is that if you get send a mahnbescheid, you need to object within 2 weeks to it.
Unfortunately, you let them scare you into paying them. Learn from this for the next time. If you can’t afford a lawyer, I really don’t see how you can’t get this money back. We call this Lehrgeld zahlen. Don’t ever let sb scare you into paying sth, when you have proof that you don’t owe them shit. Things only get serious once you get a mahnbescheid.
Also, it might be a good idea to get a legal insurance.
How can you not know if you payed or not?
That baffles me the most here.