AI’s impact on Philippines, the world’s call center capital shows what’s to come – Experiences of the staff working in Philippines call centers is a preview of what’s to come soon for white-collar workers around the globe

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>While the rest of the world is still debating what artificial intelligence might mean for jobs, citizens in the Philippines are already living in the new reality.

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>For some, the rapid deployment of such tools has been a harsh awakening. Christopher Bautista, 47, had worked in the call center industry for nearly two decades. In his last job on a tech support desk he’d watched as AI took on more responsibility in gatekeeping customer calls and asking questions before routing to human agents. Then last November, along with about 70 other people, he says, he was abruptly put on so-called floating status — no work, no pay, but still on the books — after the client pulled the contract. He quit six months later for a job in sales while still waiting for reassignment. “AI will take over our jobs,” Bautista said. “It’s cheaper and more efficient.”